Admin Support 8 - IMRAC

SJH St. Joseph's Healthcare Hamilton; Hamilton; On-site; CAD 40,000 - 43,000; Part time

Job summary

SJH St. Joseph's Healthcare Hamilton is seeking an administrative support professional for the Internal Medicine Rapid Assessment Clinic (IMRAC) at the Charlton site.

You will assist with day-to-day operations, scheduling, data entry, and coordination of patient information in line with hospital policies. The role requires strong organization, confidentiality, and customer service skills, with experience in a busy outpatient setting and proficiency in HBOC systems, MS Word/Excel, and medical

Qualifications

• Grade 12 education or higher with relevant diploma required.
• Minimum 1 year of admin support in a busy outpatient hospital environment.
• Medical terminology certificate required.
• Extensive knowledge of HBOC scheduling, registration, and order entry.
• MS Word and Excel intermediate proficiency.
• Ability to type at an intermediate speed.
• Strong organization, confidentiality, and customer service.

Responsibilities

• Provide administrative support to day-to-day IMRAC operations.
• Coordinate patient details and program activities per hospital policies.
• Interact directly with patients, families, and other departments.
• Maintain confidentiality and professional communication.

Skills

Customer service

Organization

Problem solving

Confidential communication

Teamwork

Prioritization

Education

Grade 12 education or equivalent

Office administration/medical diploma

Medical terminology certificate

Tools

HBOC Patient Registration

HBOC order entry

MS Word

MS Excel

Typing

Job description

Position Details

Job Number: JR02021

Department: GIM Rapid Access Clinic IMRAC

This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown)

Job Type: Regular, Part time

Contract Duration: (If applicable) 0 months

Number of Positions: 1

Union: CUPE Local 786

Hourly Rate (Min / Max): $28.82 - $31.3

Schedule Work Days: Monday to Friday

Time of Day: Days Shift

Hours - 7.5

Shift Start: (If applicable) AM 08:00

Reason for Posting: Posting is for a role with an existing vacancy

Application Dates Opening Date: 2026-09-17

Closing Date: 2026-09-24

Job Description

Position Summary

This position provides administrative support to the day-to-day operations of the Internal Medicine Rapid Assessment Clinic (IMRAC) at the Charlton site. All patient related details and program activities are coordinated to ensure the smooth operation of the clinics in accordance with the policies and procedures of the hospital. The incumbent interacts directly with patients and their families as well as other hospital departments.

Qualifications

• Grade 12 education or equivalent with successful completion of office administration/medical diploma or comparable course/diploma required or equivalent combination of education and experience
• Minimum of 1 year of recent experience providing administrative support in a busy outpatient hospital environment
• Medical terminology certificate
• Demonstrated extensive knowledge and experience in PHS (Pathways Healthcare Scheduling) HBOC Patient Registration software and HBOC order entry
• Intermediate skill level is required for MS Word and Excel
• Intermediate skill level typing
• Clerical testing may be required as part of the selection process
• Applicants must have demonstrated an ability to accept responsibility plan prioritize and complete tasks with minimal supervision. Must be able to perform effectively both independently and as a team member
• A major component of the position is the ability to function calmly and efficiently in a friendly manner completing multiple tasks and providing customer service. Effective tactful and confidential communication in person and on the telephone is essential
• Must demonstrate a professional attitude and behaviour
• Must have excellent organizational analytical and problem-solving skills
• Ability to respect and maintain confidentiality
• Must be capable of performing all related duties
• Demonstrated commitment to the values of Service Responsible Stewardship Community Responsiveness and Respect
• Good work performance and attendance record is essential

St. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values. We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([e-mail]).

At St. Joe’s Hamilton, we believe in nurturing new talent, providing an inclusive and supportive work environment with meaningful growth opportunities, and exciting benefits and rewards. Whether you're passionate about providing compassionate care or eager to gain new skills, there’s a place here for you to grow, learn, and succeed! Dignity. Respect. Service. Justice. Responsibility. Enquiry.