Admin Support 9 - OBGYN

SJH St. Joseph's Healthcare Hamilton; Hamilton; On-site; CAD 41,000 - 44,000; Part time

Job summary

Fontbonne Obstetrics & Gynecology at St. Joseph’s Health System is seeking an administrative support professional for a part-time, regular role at the Charlton Campus in Hamilton.

You will assist with patient registration, medical transcription, scheduling, and daily clinic operations in a high-volume setting. Ideal candidates have a two-year Medical Office Administration diploma, a medical terminology certificate, and experience with MS Word, Excel, and Epic.

Qualifications

• Two year post-secondary diploma in Medical Office Administration from an accredited institution is required.
• Medical terminology certificate
• Demonstrated commitment to the values of Service Responsible Stewardship Community Responsiveness and Respect.
• Intermediate skill level is required for MS Word and Excel.
• Intermediate skill level is required for spelling medical spelling and medical terminology.
• Current work experience in a hospital setting with patient registration and booking software. Epic experience preferred.

Responsibilities

• Maintains confidentiality and release of information in accordance with hospital policy at all times.
• Registers patients for Outpatient procedures ensuring data and procedure information are entered accurately into the patient information system and daily logs are prepared.
• Schedules Outpatient appointments from various sources and confirms details with patients or physicians’ offices.
• Performs reception duties, triages calls, answers concerns, refers calls as required.
• Ensures all filing, charting, and appointment sheets are up to date for clinic activities.
• Provides clerical support and sorts/distributes mail, faxes, and emails.
• Completes weekly unit statistics, monthly census reports, and staffing logs.
• Ensures supplies required by the unit are stocked and re-ordered timely.

Skills

Typing speed

Conflict resolution

Customer service

Organizational skills

Data entry

Education

Two year post-secondary diploma in Medical Office Administration

Medical terminology certificate

Tools

MS Word

Excel

Epic

Job description

Position Details

• Job Number: JR02052


• Department: Obstetrics and Gyneacology Collaborative Clinic


• Sites: Charlton Campus (Hamilton Downtown)


• Job Type: Regular, Part time


• Contract Duration: (If applicable) 0 months


• Number of Positions: 1


• Union: CUPE Local 786


• Hourly Rate (Min / Max): $29.52 - $32.08


• Schedule Work Days: Monday to Friday


• Time of Day: Days


• Shift Hours: 7.5


• Shift Start: (If applicable) AM 08:30


• Reason for Posting: Posting is for a role with an existing vacancy


• Application Dates: Opening Date: 2026-09-15, Closing Date: 2026-09-22

Position Summary

Fontbonne Obstetrics & Gynecology is a high volume fast-paced clinic providing care for women across the spectrum of obstetrics and gynecology. Working closely with physicians nurses clerical staff learners patients and families this position provides administrative support within the clinic including medical transcription surgical booking patient registration filing and other clerical duties as assigned to support daily clinic operations.

Qualifications

• Two year post-secondary diploma in Medical Office Administration from an accredited institution is required.


• Medical terminology certificate


• Demonstrated commitment to the values of Service Responsible Stewardship Community Responsiveness and Respect.


• Intermediate skill level is required for MS Word and Excel.


• Intermediate skill level is required for spelling medical spelling and medical terminology.


• Clerical testing may be required as part of the selection process.


• Current work experience in a hospital setting with patient registration and booking software. Epic experience preferred.


• Demonstrated technical aptitude in troubleshooting and support.


• Intermediate skill level is required for typing speed.


• Must have demonstrated an ability to accept responsibility plan prioritize and complete tasks with minimal supervision.


• Must be able to perform effectively both independent and team member and excellent conflict resolution skills.


• Able to function calmly and efficiently in a friendly manner completing multiple tasks and providing customer service.


• Must have effective tactful and be able to have confidential communication in person and on the telephone is essential.


• Demonstrated good work performance and attendance record.


• A current resume must accompany the application.

Responsibilities

• Maintains confidentiality and release of information in accordance with hospital policy at all times.


• Obligation to review and commit to applicable departmental and hospital policies and procedures at all times.


• Registers patients for Outpatient procedures ensuring that all pertinent patient data and procedure information is entered into the patient information system accurately and efficiently. Prepares daily patient logs.


• Schedules Outpatient appointments from various sources i.e. OR which are collected several times a day confirming appointment details with patient or physician's office booking or ordering any required or follow-up tests/procedures accordingly.


• Performs reception duties and triages incoming calls answering immediate concerns and referring other calls as required.


• Ensures all filing charting and appointment sheets are up to date for clinic activities.


• Provides clerical support and sorts/distribute mail faxes and e-mails.


• Completes weekly unit statistics monthly census reports and staffing logs.


• Ensures all supplies required by the unit are adequately stocked and re-ordered in a timely manner.


• Ensures station and work area is maintained in an organized and presentable way at all times.


• Obligation to review and commit to applicable departmental and hospital policies and procedures.


• Assists with other unit activities as delegated by the Nurse Manager.

St. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people.

We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([e-mail]).

At St. Joe’s Hamilton, we believe in nurturing new talent, providing an inclusive and supportive work environment with meaningful growth opportunities, and exciting benefits and rewards. Whether you're passionate about providing compassionate care or eager to gain new skills, there’s a place here for you to grow, learn, and succeed!

Dignity. Respect. Service. Justice. Responsibility. Enquiry.