Adjuster

Sedgwick Claims Management Services Ltd; Canada; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Sedgwick Claims Management Services Ltd in British Columbia is seeking an Adjuster to investigate claims against insurers for personal, casualty, or property loss and to negotiate settlements. The role involves handling complex losses, reviewing records, interviewing claimants, and evaluating coverage.

Ideal candidates have a Bachelor's degree, the IIA-AIC designation in progress, a state adjuster license, and at least five years of related experience.

Qualifications

• Bachelor's degree preferred.
• Must have earned IIA-AIC designation and be pursuing another designation.
• Appropriate state adjuster license required.
• Five years of related experience or an equivalent education/experience combination.

Responsibilities

• Investigate claims against insurance or other companies for personal, casualty, or property loss.
• Handle complex losses and assist on larger losses including accounting-based losses.
• Examine claim forms and records to determine coverage.
• Interview claimants and witnesses; review police/hospital records.
• Estimate repair/replacement costs and prepare findings for settlement.
• Negotiate settlements or recommend litigation when necessary.

Skills

Strong oral and written communication

PC literate / Microsoft Office

Timely reporting

Customer service skills

Interpersonal skills

Attention to detail

Time management

Independent or team work

Meeting performance expectations

Education

Bachelor's degree from accredited college or university

IIA-AIC designation

State adjuster license

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Adjuster

PRIMARY PURPOSE

To investigate claims against insurance or other companies for personal, casualty, or property loss or damages; attempts to effect out-of-court settlement with claimant.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Handles complex losses locally unassisted up to designated authority;
• Assists on larger losses, including handling accounting-based losses (business interruption and stock)
• Examines claim form and other records to determine insurance coverage.
• Interviews, telephones, or corresponds with claimant and witnesses regarding claim.
• Consults police and hospital records; and inspects property damage to determine extent of company's liability and varying methods of investigation according to type of insurance.
• Estimates cost of repair, replacement, or compensation.
• Prepares report of findings and negotiates settlement with claimant.
• Recommends litigation by legal department when settlement cannot be negotiated.
• Attends litigation hearings.
• Revises case reserves in assigned claims files to cover probable costs.
• Assists in preparing loss experience report to help determine profitability and calculates adequate future rates.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

QUALIFICATIONS

• Education & Licensing: Bachelor's degree from an accredited college or university preferred.
• Must have earned the IIA-AIC designation and be actively pursuing another professional insurance designation.
• Appropriate state adjuster license is required.
• Experience: Five (5) years of related experience or equivalent combination of education and experience required.

Skills & Knowledge

• Strong oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Demonstrated commitment to timely reporting
• Strong customer service skills
• Strong interpersonal skills
• Attention to detail and accuracy
• Good time management and organizational skills
• Ability to work independently or in a team environment
• Ability to meet or exceed Performance

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Where applicable, Sedgwick uses artificial intelligence tools to assist in the screening, assessment, or selection of candidates. These tools are subject to periodic review. We are committed to inclusive, barrier-free recruitment and selection processes.

If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com