Adjuster

Sedgwick; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

Sedgwick is seeking a dedicated Adjuster to manage insurance claims in Calgary. This role involves investigating claims, negotiating settlements, and ensuring compliance with policies. Ideal candidates will have strong interpersonal skills and a commitment to providing excellent service in a collaborative environment.

Qualifications

• Post-secondary education required.
• CIP designation preferred.
• Proven adjusting and negotiating skills.

Responsibilities

• Manage and adjust assigned claims, conducting thorough investigations.
• Maintain accurate records and manage billing for assigned files.
• Support local marketing efforts and maintain client relationships.

Skills

Negotiating

Interpersonal

Communication

Analytical

Organizational

Education

Post-secondary education

CIP designation (working towards or possessing)

Valid driver’s license

Tools

Microsoft Office

Excel

Job description

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work
Top 100 Most Loved Workplace
Forbes Best-in-State Employer

Adjuster

PRIMARY PURPOSE

A claims adjuster is charged with the investigation, evaluation and quantification of an insurance claim. The adjuster will determine and provide recommendations with respect to coverage, liability and quantum, within the terms of the policy.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

1. Manage and adjust assigned claims, including conducting thorough investigations, determining coverage and validity, interviewing insured, claimants and witnesses, inspecting claim sites, assigning external vendors, recommending reserves, preparing reports, and negotiating settlements within authority. Participate in mediations and arbitrations as required. Work with defense counsel as assigned.
2. Maintain accurate records using company standards and systems, including external client systems.
3. Manage billing for assigned files efficiently and accurately within timelines.
4. Assist with collection of accounts receivables for claims.
5. Support local marketing efforts by attending professional and social events and developing new business opportunities.
6. Maintain excellent relationships with existing clients, participate in file reviews and audits.
7. Utilize strong mathematical and reasoning skills to analyze data and reach conclusions.
8. Adapt to extreme weather, environmental, and driving conditions at any time.
9. Keep up-to-date with industry, legislative changes, and licensing requirements through continuous education.
10. Ensure reserves, coding, and reporting are current on claims files.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

1. Perform other duties as assigned.
2. Support the organization's quality programs.

QUALIFICATIONS

Education & Licensing

• Post-secondary education
• Working towards or possessing CIP designation
• Licensed or able to obtain a provisional license
• Valid driver’s license
• Proven adjusting and negotiating skills
• Excellent interpersonal, communication, and computer skills

Experience

• Proven adjusting and negotiating skills
• Excellent interpersonal and communication skills, and computer proficiency

Skills & Knowledge

• Strong knowledge of insurance, claims, or business management
• Excellent oral and written communication
• Proficiency in Microsoft Office and Excel
• Ability to work in client-required ancillary systems
• Ability to work remotely or from a home office
• Analytical and interpretive skills
• Strong organizational skills
• Excellent negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed performance competencies

The statements in this document describe the general nature of the work performed by a colleague in this role. Management may modify duties as needed.

Sedgwick is an Equal Opportunity Employer.