Accounts Receivable Representative

Focus Community Development Corporation; Barrie; On-site; CAD 25,000 - 36,000; Full time

Job summary

Focus Community Development Corporation is seeking an Accounts Receivable Representative to own a defined portfolio and generate weekly aging reports. You will follow up on overdue balances, notations, and handle all related requests from internal and external contacts from Barrie, Ontario.

The role requires 40 calls per week, accurate reconciliations, and prompt resolution of payment issues. Proficiency in Excel/Word/Outlook and Navision is essential for success in a fast-paced office

Qualifications

• Post-secondary degree or equivalent work experience.
• Excellent verbal and written communication skills.
• Professional, team player that is driven and has good customer service skills.
• Proficiency using Microsoft Excel, Word, Outlook and Navision.
• Strong attention to details and good problem solving skills.
• Positive and proactive attitude.
• Ability to prioritize and multi-task.
• Ability to work in a fast paced environment.

Responsibilities

• Making collection calls and/or emails
• 40 incoming and/ or outgoing calls and 8hrs or more per week on the phones
• In-depth account reconciliations as required
• Resolve and record all outstanding payment issues
• Review and releasing of customer orders on a timely basis
• Contact customers relating to cash application issues
• Contact customers for all NSF payments/credit card declines
• Ensure that credit card details are current and accurate
• Respond to all incoming customer requests on a timely basis and provide all necessary details/documentation requested
• Handle all incoming account changes on a timely basis – updating the system and informing other departments as required
• Run new customers credit reports and work with supervisor to determine credit limits and terms
• Respond to all new customer questions regarding our PAP/billing processes
• Provide customer updates to Credit Supervisor as required
• Other duties as required

Skills

Verbal communication

Written communication

Attention to detail

Problem solving

Multi-tasking

Teamwork

Customer service

Education

Post-secondary degree or equivalent

Tools

Navision

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job purpose

The Accounts Receivable Representative will take full ownership of the accounts assigned in their portfolio. They will be responsible for generating a weekly aging report and following up on all overdue accounts. Follow up to include overdue balances, short payments and overpayments on account. The Representative will also be responsible for handling all incoming requests (both internal and external) relating to their accounts and provide timely and accurate information and ensure that all necessary steps are taken to implement any incoming requests.

Duties and responsibilities

• Making collection calls and/or emails
• 40 incoming and/ or outgoing calls and 8hrs or more per week on the phones
• In-depth account reconciliations as required
• Resolve and record all outstanding payment issues
• Review and releasing of customer orders on a timely basis
• Contact customers relating to cash application issues
• Contact customers for all NSF payments/credit card declines
• Ensure that credit card details are current and accurate
• Respond to all incoming customer requests on a timely basis and provide all necessary details/documentation requested
• Handle all incoming account changes on a timely basis – updating the system and informing other departments as required
• Run new customers credit reports and work with supervisor to determine credit limits and terms
• Respond to all new customer questions regarding our PAP/billing processes
• Provide customer updates to Credit Supervisor as required
• Other duties as required

Qualifications

• Post-secondary degree or equivalent work experience
• Excellent verbal and written communication skills
• Professional, team player that is driven and has good customer service skills
• Proficiency using Microsoft Excel, Word, Outlook and Navision
• Strong attention to details and good problem solving skills
• Positive and proactive attitude
• Ability to prioritize and multi-task
• Ability to work in a fast paced environment

Working conditions

Working conditions are conducive with a typical office environment – must be comfortable sitting at a desk for extended period of time, using copier/scanner and fax machine. Occasional overtime maybe required to complete month end tasks or projects.

Physical requirements

Physical requirements are conducive with a typical office environment.

Schedule

Temporary Position -22/hr, Mon – Fri, 8:00am – 5:00pm

In person, Barrie Office