Accounts Receivable & Order Desk Supervisor

Guardian Chemicals Inc.; Edmonton; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an Accounts Receivable & Order Desk Supervisor to lead a dynamic team in providing exceptional customer service and managing full cycle accounts receivables. This role emphasizes collaboration and efficiency, ensuring that all financial processes run smoothly while maintaining positive customer relationships. The ideal candidate will possess strong communication skills, a keen attention to detail, and a proactive approach to problem-solving. Join a forward-thinking organization committed to driving innovation and excellence in the chemical industry, where your contributions will have a meaningful impact on the future.

Benefits

Competitive Base Salary

Benefits Program

RRSP and Pension Plan

Bonus Plan

Diversity and Inclusion Initiatives

Qualifications

• 5+ years of experience in accounting, order desk, or accounts receivable preferred.
• Strong knowledge of accounting concepts and attention to detail is essential.

Responsibilities

• Manage full cycle accounts receivable and collections efficiently.
• Ensure excellent customer service and accurate order processing.
• Supervise the AR and order desk team activities.

Skills

Interpersonal Skills

Communication Skills

Computer Skills

Attention to Detail

Organizational Skills

Problem Solving

Time Management

Education

Undergraduate Degree

Tools

Microsoft Excel

Job description

Better Chemistry for a Better Future.

We believe that we can create a better future for our communities, customers, and employees by doing chemistry better. When we create safer, more efficient, more environmentally responsible chemistry and apply it using the best people and technology available we can make a huge impact.

With over 60 years of research & development driven progress in specialty chemistry, Guardian Chemicals has worked hard to earn our reputation as a leader in the space. Our team, unified through their shared vision and core values, work together to support our customers and the industries they serve to drive a cleaner, safer, and more efficient industry forward.

Based in Sturgeon County, Alberta, Guardian provides direct chemical, equipment, and specialized service technologists to a large variety of primary and secondary industries throughout Canada, the USA, and internationally. Guardian currently has three main divisions: industrial, water treatment, and wood products.

Our Core Values

• Seek Understanding – Ask, listen, absorb
• Growth Mindset – Always looking to develop
• Initiative – Take the first step, go beyond
• Grit – Perseverance through determination
• Courage – Try what scares you, trust those around you, say what matters
• Elevate Others – Create heroes in those around you

Purpose

Reporting to the Head of Finance, the Accounts Receivable & Order Desk Supervisor will be responsible for full cycle accounts receivable and collections supporting Guardian Chemicals and its subsidiary businesses as well as for customer service and order entry in support of the sales team. As a member of the finance and admin team the AR and Order Desk Supervisor will be responsible for ensuring AR and the order desk deliver excellent customer service to support the sales process and maintain positive customer relationships. You will be part of a team of four supporting AR and order desk activity and will have supervisory responsibility for the other members of the AR and order desk team.

What Will You Do

The role is responsible for ensuring excellent customer service, efficient order entry and the efficient management and execution of full cycle accounts receivables and collections. As part of your duties, you will:

• Work independently as well as within a team, share information, and assist others
• Invoicing – prepare, mail, file, and submit various invoices online
• Month-end sales and commissions reports
• Reach out to customers on a regular basis to minimize overdue accounts receivable
• Prepare and send out customer statements
• Month-end A/R reporting
• Perform reconciliations
• Investigate and resolve any irregularities or enquiries
• Process orders accurately and in a timely manner
• Provide internal and external customer with meaningful information and service to meet their needs
• Set up customers and maintain customer profiles/details
• Complete customer credit references
• Provide support to Assistant Controller/Controller on various accounting tasks as needed
• Manage and supervise the day-to-day activity of the AR and order desk team

What you will bring:

• Team player with strong interpersonal and collaboration skills
• Excellent communication skills, both written and verbal
• Excellent computer skills and advanced knowledge in Microsoft Excel
• Strong competent knowledge of accounting concepts, accounts receivable in particular
• Extreme attention to detail
• Self-starter with the ability to get multiple tasks done within a workday
• Ability to effectively manage and work with multiple priorities and deadlines
• Positive driven attitude
• Excellent organizational, planning, problem solving, decision making and time management skills
• Ability to assimilate, analyze and facilitate information sharing
• Efficient work habits
• 5 years’ or more of accounting/order desk/accounts receivable or similar experience preferred
• An undergraduate degree is preferred
• Supervisory or team leadership experience is a plus

At Guardian Chemicals, We Believe Diversity & Inclusion Drive Innovation

• We are committed to the celebration of cultural differences, personal and professional values, and how these contribute to our culture and the communities we serve
• We understand that everyone has strengths, and we embrace those strengths
• We nurture the growth of each of our employees and empower our teams to support our core values
• We are a proud participant of the 50 – 30 Challenge- an initiative specializing in the recruitment of a diverse and inclusive workforce
• We believe a diverse and inclusive work force is essential

Guardian Chemicals Inc. provides a competitive base salary, benefits program, RRSP and Pension plan, Bonus plan and the opportunity to work with an industry leader in the chemical industry.

We thank all those who apply, but we will only contact applicants selected for an interview.

To learn more, please visit http://www.guardianchem.com