Accounts Receivable Manager

Sandman Hotel Group; West Vancouver; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Health/Dental/Vision

RRSP

Paid Time Off

Employee Perks

Job summary

Northland Properties Corporation (NPC) is seeking an experienced Accounts Receivable Manager at our Support Centre in Vancouver, BC. This hands-on finance leader will oversee AR operations, lead the AR team, and drive process improvements across Canada, the US, the UK, and Ireland.

We expect strong accounting expertise, people management skills, and a passion for operational excellence. The role balances detailed analysis with strategic decision-making in a multi-brand portfolio.

Qualifications

• 8+ years of progressive accounting and AR experience.
• Experience leading a team in a high-volume environment.
• Post-secondary education in Accounting/Finance.
• Strong AR operations, reconciliations, and internal controls.
• Advanced Excel and ERP system proficiency.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Oversee end-to-end AR and collections processes with accuracy and compliance.
• Manage billing, cash application, reconciliations, and customer disputes.
• Monitor aging, identify high-risk accounts, and drive collections strategies.
• Lead AR team and establish service standards and accountability.
• Partner with Sales, Operations, and Finance on terms and limits.
• Support month-end and year-end closings with AR subledger reconciliations.

Skills

Accounts Receivable

Team Leadership

ERP/financial systems

Advanced Excel

Analytical skills

Cross-functional collaboration

Education

Bachelor's degree in Accounting/Finance

Tools

Microsoft Dynamics 365

Power BI

Job description

EMPLOYER

Northland Properties Corporation (NPC)

LOCATION

Support Centre, Vancouver, BC

EMPLOYMENT TYPE

Full Time

COMPENSATION RANGE

$85,000 - 110,000

BENEFITS

Health/Dental/Vision, RRSP, Paid Time Off, Employee Perks

The Role

Northland Properties is seeking an experienced and results-driven Accounts Receivable Manager to lead our Accounts Receivable function and strengthen the processes, controls, and reporting that support effective cash collection and financial management across the organization.

Reporting within the Finance team, this role is responsible for overseeing daily AR operations, leading and developing the team, monitoring collections performance, and collaborating with stakeholders to resolve issues and drive continuous improvement.

The ideal candidate is a hands-on finance leader with strong technical accounting knowledge, proven people management experience, and a passion for operational excellence. They will be comfortable balancing detailed financial analysis with strategic decision-making while maintaining strong relationships across our diverse portfolio of brands operating in Canada, the US, the UK, and Ireland.

Key Responsibilities

Accounts Receivable Operations

• Oversee end-to-end accounts receivable and collections processes, ensuring accuracy, efficiency, and compliance.
• Manage billing, cash application, reconciliations, collections, credit balances, adjustments, and customer account resolutions.
• Monitor AR aging, identify overdue and high-risk accounts, and establish effective collection and escalation strategies.
• Collaborate with Operations, Sales, and Finance on payment terms, credit limits, account holds, and collection priorities.
• Support month-end and year-end closing activities, including AR subledger-to-general-ledger reconciliations.
• Maintain appropriate financial controls, documentation, and audit readiness.

Team Leadership

• Lead, coach, and develop the Accounts Receivable team to achieve operational and performance objectives.
• Establish clear responsibilities, service standards, and accountability.
• Promote cross-training, knowledge sharing, and professional development.
• Foster a collaborative, solutions-oriented, and continuous-improvement culture.

Reporting & Financial Analysis

• Develop and maintain reporting on receivables, aging, collections, disputes, unapplied cash, and key performance indicators.
• Analyze collection trends, identify risks, and recommend actionable improvements.
• Establish performance targets and monitor results to ensure collection objectives are achieved.
• Provide Finance and operational leaders with timely insights into outstanding balances and collection performance.

Process Improvement & Automation

• Identify opportunities to improve AR efficiency, accuracy, internal controls, and customer service.
• Standardize AR procedures and reporting across multiple business units.
• Partner with Finance and other departments to simplify and automate manual processes.
• Support ERP enhancements, system testing, implementations, and process documentation.
• Leverage technology and financial data to improve reporting quality and operational visibility.

Business Partnership

• Build effective working relationships with Sales, Operations, Accounting, Treasury, and other stakeholders.
• Collaborate with internal teams to resolve billing disputes and complex collection matters.
• Provide guidance on AR policies, procedures, and customer account issues.
• Maintain positive customer relationships while supporting collection targets and financial objectives.

What You Bring

• 8+ years of progressive accounting, accounts receivable, credit, or collections experience, including experience leading and managing a team of Account Receivable Specialists in a high-volume environment.
• Experience working within a multi-entity, multi-business, or geographically diverse organization.
• Post-secondary education in Accounting, Finance, Business Administration, or a related field.
• Strong understanding of AR operations, collections, reconciliations, internal controls, and period-end accounting.
• Demonstrated experience managing receivables portfolios and prioritizing collections based on aging, value, and risk.
• Advanced Microsoft Excel skills and proficiency with ERP or financial management systems.
• Strong analytical, organizational, and problem‑solving abilities.
• Excellent communication skills and experience collaborating with cross‑functional teams.
• Proven ability to lead process improvements, implement change, and develop team performance.
• High attention to detail with a strong understanding of broader financial and business objectives.

Nice to Have

• Experience with Microsoft Dynamics 365 or a comparable enterprise ERP system.
• Familiarity with Power BI or other business intelligence and reporting tools.
• Experience supporting process automation, system enhancements, or digital transformation initiatives.
• Background in hospitality, real estate, property management, or other high-volume transactional environments.

What Success Looks Like

• Accurate, reconciled, and well‑managed receivables across the organization.
• Effective collections management with timely identification and resolution of overdue balances.
• Reliable month‑end processes and strong financial controls.
• Clear, actionable AR reporting that supports business decisions.
• A high‑performing team with defined responsibilities and opportunities for growth.
• Standardized, efficient processes supported by continuous improvement and automation.
• Strong working relationships with internal stakeholders and customers.

Other Information

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/