Accounts Receivable Associate

InStore Group of Companies; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

The Accounts Receivable Associate is responsible for issuing invoices, processing payments and connects with the customers to resolve payment discrepancies, working closely with the Accounting, Operations and Sales Team to address customer needs, resolve issues efficiently, and ensure consistent and positive experience.

The role supports billing activities across Canada, with emphasis on accuracy, timely posting of payments, and strong customer relationships to reduce disputes and improve cash

Qualifications

• Must be legally eligible to work in Canada
• Proficiency in English, spoken and written is necessary
• French skills (speaking and writing) will be considered a strong asset
• 1-3 years of experience in a similar role is preferred
• Completion of a post-secondary education or courses in bookkeeping, accounting or a related subject is required
• Previous working experience in customer service, sales, manufacturing will be considered an asset, but not mandatory
• Proficiency with Microsoft Office (Outlook, Excel and Word)
• NetSuite ERP working experience is nice to have (but not disqualifying)

Responsibilities

• Ensure timely and accurate collection of customer payments
• Identify bottlenecks in the billing-to-collections cycle to actively reduce the overall Days Sales Outstanding (DSO)
• Post customer payments within Company systems
• Establish and develop good customer relationships
• Resolve discrepancies or detailed payments issues along with the customer
• Upload the sales invoices on customer portals daily
• Coordinate with the senior accountant and operations to resolve any payments related issues
• Highlight any issues to senior management in terms of customer credit limits and payment terms
• Assist in preparation of ad hoc reports as needed
• Provide support for regions including Quebec and the Maritime provinces
• This job description is not intended to be all-inclusive. The job holder may perform other related duties as negotiated to meet the ongoing needs of the Company

Skills

English proficiency

French language

Experience 1-3 years

Microsoft Office

NetSuite ERP

Education

Post-secondary education in bookkeeping/accounting

Tools

Microsoft Office (Outlook, Excel, Word)

NetSuite

Job description

The Accounts Receivable Associate is responsible for issuing invoices, processing payments and connects with the customers to resolve payment discrepancies. The job holder works closely with the Accounting, Operations and Sales Team to address customer needs, resolve issues efficiently, and ensure consistent and positive experience.

Job Responsibilities

• Ensure timely and accurate collection of customer payments
• Identify bottlenecks in the billing-to-collections cycle to actively reduce the overall Days Sales Outstanding (DSO)
• Post customer payments within Company systems
• Establish and develop good customer relationships
• Resolve discrepancies or detailed payments issues along with the customer
• Upload the sales invoices on customer portals daily
• Coordinate with the senior accountant and operations to resolve any payments related issues
• Highlight any issues to senior management in terms of customer credit limits and payment terms
• Assist in preparation of ad hoc reports as needed
• Provide support for regions including Quebec and the Maritime provinces
• This job description is not intended to be all-inclusive. The job holder may perform other related duties as negotiated to meet the ongoing needs of the Company

Qualifications

• Must be legally eligible to work in Canada without restrictions
• Proficiency in English, spoken and written is necessary
• French skills (speaking and writing) will be considered a strong asset
• 1-3 years of experience in a similar role is preferred
• Completion of a post-secondary education or courses in bookkeeping, accounting or a related subject is required
• Previous working experience in customer service, sales, manufacturing will be considered an asset, but not mandatory
• Proficiency with Microsoft Office (Outlook, Excel and Word)
• NetSuite, ERP working experience – nice to have (but the candidate is not disqualified if has no experience)

About the Company:

The job holder supports Total Cart Management (TCM) Division. TCM is the pioneer in the manufacturing and maintenance of shopping carts and various mobile equipment in large retail stores and the leading cart service company in Canada. Our general operations, based in Mississauga, Ontario, manage all maintenance, repair, and service call activities for corporate and independent retailers in Canada.

Recruitment Disclaimer

• We thank you all for all applications, however only selected candidates will be contacted
• This job opening is for an existing vacancy
• During the recruitment process, partial AI supported tools may be used, but applications; will be reviewed by the hiring team.