Account Support

CBRE; Richmond; On-site; CAD 60,000 - 63,000; Full time

Benefits offered by this job

Group Retirement Program

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Job summary

CBRE is seeking an Account Support to deliver exceptional customer service and administrative support for a large Business Unit, Facility, or Account. The role is part of Contract Quality Management and focuses on ensuring contractual service delivery meets requirements.

You will manage inquiries, understand contract scope, and coordinate vendor onboarding while monitoring financials and safety compliance. This position emphasizes accuracy, process improvement, and cross-functional collaboration.

Qualifications

• High School Diploma with 1-3 years of related experience.
• Strong understanding of processes, procedures, systems within own function.
• Ability to communicate complex content clearly.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Respond to client inquiries and ensure timely service delivery and follow-up.
• Understand contract scope and ensure work is carried out accordingly.
• Be a financial and operational systems champion and identify cost-saving opportunities.
• Coordinate onboarding of vendors and manage subcontractor paperwork.
• Review invoices, code costs, and coordinate billing and quotes.
• Support health & safety compliance and maintain QHSE documentation.

Skills

Advanced math

Organizational skills

Analytical thinking

Clear communication

Education

High School Diploma

Tools

Word

Excel

Outlook

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in‑class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best‑in‑Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About The Role

As a CBRE Account Support, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow‑up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost‑saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub‑contractor paperwork.
• Review processed invoices and ensure accurate cost centre coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need

• High School Diploma with 1-3 years of job‑related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In‑depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
• Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The salary range for this role is between $60,000 to $63,000 annually. The compensation provided to a successful candidate will depend on their skills, qualifications, and experience. This role will provide the following benefits: Group Retirement Program, Medical, Dental and Vision coverage, Life Insurance and more. This job posting is for an existing vacancy within CBRE.

Equal Employment Opportunity Statement: CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at Via telephone at [phone] (Canada) and [phone] (U.S.)