Account Supervisor, Paid Search Toronto, Ontario

GroupM; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

GroupM is seeking an Account Supervisor to enhance client relationships and oversee search campaigns. The ideal candidate will have extensive experience in digital media with a strong focus on team development and meeting client objectives. Join a leading media agency dedicated to creativity and consulting for a better business future.

Benefits

Competitive medical insurance

Group retirement plans

Significant paid time off

Preferential partner discounts

Employee mental health awareness days

Qualifications

• 4+ years of related Paid Search agency experience required.
• 3+ years of demonstrated strong client relationship responsibility.
• Proven ability to lead successful campaigns.

Responsibilities

• Develop and maintain trusted relationships with key client and agency stakeholders.
• Manage, coach, and mentor a team at all levels.
• Provide strategic input and analysis to support media recommendations.

Skills

Client relationship management

Analytical skills

Problem solving skills

Team leadership

Communication skills

Job description

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com.

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

As an Account Supervisor, you will have full responsibility of growing an incredible client relationship as well as a team. You willbe in charge ofdelivering immediate results for our search campaigns, maintaining an excellent level of client satisfaction, while contributing to the growth and overall success of the business. You will be in constant communication with the practice leads of GroupM, our agency partners and our clients to make this happen. You will be fostering the career growth, management skills and expertise for the next generation of data-driven search and social specialists.
You will bring significant experience in digital media, as well as team development, management and leadership.You are a highly passionate and dynamic media professional keen on expanding your understanding, skills and experience within the search and social space.

About Mindshare: A Leading WPP Media Brand

Mindshare delivers Good Growth for its clients. As “Growth Architects," we drive growth that benefits all stakeholders — better for people, planet, and business — by using media with intention. This approach creates more meaningful connections with consumers, increases consumer trust in the brand, and delivers better outcomes for all stakeholders.

Key Responsibilities

• Develop, maintain and refine trusted relationships and service levels that bridge key client and agency stakeholders
• Proactively identify and solve client risks before they escalate
• Work with clients to uncover business needs and objectives, build appropriate strategies, and identify/implement services to help achieve client goals
• Provide strategic input to manage and develop campaigns with various strategies, such as, prospecting, remarketing, contextual targeting to meet client goals
• Establish and monitor KPIs and performance metrics of client campaigns
• Ensure best practice optimization approaches to meet team objectives as well as workflows with internal customers
• Base all decisions on empirical data using appropriate analytical techniques and with a strong appreciation of where assumptions are being made
• Work closely with external agencies and vendor partners to deliver cohesive, best in class insights and strategies

• Demonstrate thought leadership for your clients, agency partners and the overall industry
• Educate clients on the importance of search, social and ecommerce and ensure its integration
• Understand clients' business and generate new ideas to enhance client performance
• Provide effective analysis to support media recommendations
• Build trust, credibility, and client referrals
• Manage, coach and mentor a team at all levels, taking an active part in their professional development
• Identify training opportunities to improve the knowledge and skills of the team
• Foster teamwork and creativity within a constructive work environment
• Ensure that SOPs on media authorization, billing, budgeting, and pacing are adhered to by your teams
• Identify and improve processes to facilitate more seamless operations and excellent client service

Requirements

• 4+ years of related Paid Search agency experience required
• 3+ years of demonstrated strong client relationship responsibility
• Proven account management, analytical, andproblem solvingskills
• Demonstrated track record of client relationship development and service
• Strong knowledge or experience account management/coordination, buying, client/campaign strategy, and media planning
• Proven ability to lead successful campaigns
• Superior verbal and written skills with outstanding presentation ability
• Strong interpersonal/communication skills
• Keen attention to detail
• History of successful team leadership
• Experience in eCommerce, or a strong understanding of eCommerce

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP Media is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with WPP Media, please send an e-mail to WPP Media Leave Administration [e-mail] call [phone] and let us know the nature of your request and your contact information.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy)for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.