Account Supervisor (6 Month FTC)

Dept; Toronto; On-site; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Flexible working policy

Mental health support

15 days paid holiday annually

Learning and development opportunities

Job summary

Dept is seeking an Account Supervisor to join their Global Studios team in Toronto on a hybrid basis. This role involves overseeing campaign delivery, managing client expectations, and leading a team to ensure high-quality CRM and digital communications.

The ideal candidate will have agency experience in Client Services and knowledge of CRM platforms. The expected salary range for this position is $70,000 – $80,000 CAD based on experience.

Qualifications

• Experience in Client Services, preferably as a Senior Account Manager or Account Supervisor.
• Experience in digital, CRM, and email marketing communications.
• Deep understanding of production and interactive processes.

Responsibilities

• Manage, draft and review client briefs.
• Ensure client deadlines are met across multiple campaigns.
• Clarify client questions and manage expectations.

Skills

Client Services

Multi-channel marketing communications

CRM platforms

Strong communication skills

Project management

Tools

Iterable

Braze

Salesforce Marketing Cloud

Job description

This is a 6‑month fixed‑term employee contract initially, with a likelihood of extension.

Location: Toronto, hybrid.

DEPT® is a Growth Invention company helping the world’s most ambitious brands grow faster through technology and marketing. Our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. Clients include Google, Lufthansa, Meta, eBay, and OpenAI.

JOB PURPOSE

The Account Supervisor role is part of our Global Studios team. You will oversee the delivery of a wide variety of campaigns, project‑manage the production process end to end, and assist in leading a client services team alongside global counterparts. You will represent DEPT® to clients, adding value beyond organizational skills through a mix of account management and strategic planning.

WHAT YOU’LL DO

• Manage, draft and review client briefs.
• Ensure client deadlines are met across multiple campaigns while partnering with the Account Director on team capacity and prioritisation.
• Liaise with clients, clarifying questions, managing expectations, and proactively communicating updates and recommendations.
• Clearly and effectively distill and transfer client feedback to designers, copywriters, and cross‑functional teams.
• Navigate ambiguous or unstructured client requests, identifying gaps and providing strategic direction and context for internal teams.
• Apply a strategic lens to client asks, assessing feasibility and next steps before moving work into production.
• Prioritise workloads for the team and escalates when needed.
• Build strong client relationships through regular meetings, planning sessions, and ongoing partnership.
• Work collaboratively with creative, strategy, and production teams to deliver high‑quality CRM and digital communications under tight timelines.
• Ensure projects are delivered on time, on budget, and to a high creative standard.
• Maintain a strong understanding of DEPT® products and services and identify opportunities to add value for clients.
• Escalate internal or external issues that may positively or negatively impact accounts.

WHAT YOU BRING

• Demonstrable agency experience in Client Services, preferably in a Senior Account Manager or Account Supervisor role.
• Experience delivering multi‑channel marketing communications including digital, CRM, and email marketing.
• Experience with or working knowledge of CRM platforms such as Iterable, Braze, or Salesforce Marketing Cloud is preferred.
• Deep understanding of production and interactive processes.
• Extremely organised, with the ability to manage multiple projects, shifting priorities, and tight timelines effectively.
• Comfortable dealing with ambiguity and navigating unstructured client requests with a proactive, solutions‑oriented mindset.
• Strategic thinker with the ability to assess client requests critically and determine clear next steps.
• Strong communication, relationship management, and stakeholder management skills.
• Highly motivated, collaborative, and eager to learn and grow.

WE OFFER

• A flexible, hybrid/remote working policy.
• Excellent salary based on experience with equal pay policies.
• Mental health support, and company sick pay scheme.
• 15 days paid holiday annually (plus public holidays).
• Refreshments are provided in the office all week.
• Enhanced family‑friendly policies to support new parents.
• Social and cultural events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational talks, bringing the outside in with regular guest speakers and events.
• Learning and development, supporting your growth with continuous opportunities to learn and advance.
• Buddy programme: you will be paired with a “Buddy” to help you through your first weeks at DEPT®.
• A reputation for doing good: DEPT® has been a Certified B Corp® since 2021 and has been named “Agency of the Year” at both The Lovies and The Webby Awards.
• Awesome clients: a range of clients from local to global across all industries, with the opportunity to work with all sizes.
• The opportunity for possibility: we want to enable you to do what you do best and help you develop your skills further with training, development, and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

Anticipated annual salary range for this position is $70,000 – $80,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

AI Disclosure

At DEPT®, we use AI‑assisted technology (Metaview) to capture notes and summarise interview conversations, so our interviewers can stay fully focused. Using the AI is optional; let us know if you prefer it not be used.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.