Account Director

Dept; Toronto; Hybrid; CAD 90,000 - 100,000; Full time

Benefits offered by this job

Hybrid/remote policy

Salary based on experience

Mental health support

15 days annual leave

Job summary

DEPT® in Toronto is seeking an Account Director for a 12-month fixed-term employee contract with hybrid working. You will manage client accounts and drive integrated campaigns, coordinating designers, copywriters, developers and producers to deliver profitable, high-quality work.

You will mentor teams, oversee budgets and resources, and lead new business opportunities while maintaining strong client relationships. The role emphasizes strategic input and delivery excellence across campaigns.

Qualifications

• Strong account, project, budget and stakeholder management abilities.
• Excellent organisational skills to juggle multiple priorities in a fast-paced setting.
• Strong communication, problem-solving and decision-making abilities.
• Experience leading and developing high-performing teams.
• Commercial awareness with business development and client growth experience.
• Knowledge of digital production and creative workflows.
• Proactive, adaptable and solutions-focused with attention to detail.
• Proficiency with Microsoft Office and project management tools.

Responsibilities

• Manage client accounts and projects from briefing through delivery, ensuring on-time, on-budget, high-quality work.
• Build and maintain strong client relationships as trusted advisor and manage expectations.
• Coordinate cross-functional teams, balance workloads, and communicate client feedback.
• Oversee project scope, budgets, contracts, and resources to maximise performance.
• Lead account planning, proposals, presentations, and new business opportunities.
• Drive process improvements and ensure consistent delivery across projects.
• Monitor account performance and provide strategic recommendations based on results.
• Mentor and support junior team members, resolving challenges and escalations.
• Lead and develop project teams, delegating work and fostering collaboration.
• Support hiring, onboarding, performance management and professional development.
• Encourage innovation and high-quality delivery across the team.
• Communicate priorities to ensure smooth execution.

Skills

Account management

Project management

Budget management

Stakeholder management

Organizational skills

Communication

Leadership

Business development

Digital production

Microsoft Office

PM software

Tools

Microsoft Office

PM software

Job description

This is a 12 month fixed term employee contract initially, with a likelihood of extension.

Toronto, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE:

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

As an Account Director, you will be responsible for building strong relationships with clients at all levels including strategic input, and overseeing the delivery of a wide variety of substantial integrated campaigns.

You will be required to manage client briefs from start to finish, planning, assigning and reviewing creative and managing the overall agency workload in partnership with the producers, design and copy leads.

You will be working closely with designers, copywriters, developers and other parts of the agency to ensure successful campaign deliveries; which are profitable without compromising the creative integrity.

Therefore, you must be a great team player with strong interpersonal skills.

WHAT YOU’LL DO:

• Manage client accounts and projects from briefing through delivery, ensuring work is completed on time, on budget, and to a high standard.
• Build and maintain strong client relationships, acting as a trusted advisor and managing expectations.
• Coordinate cross-functional teams, balancing workloads and communicating client feedback effectively.
• Oversee project scope, budgets, contracts, and resources to maximise account performance and profitability.
• Lead account planning, proposals, presentations, and new business opportunities.
• Drive process improvements and ensure consistent delivery across all projects.
• Monitor account performance and provide strategic recommendations based on client objectives and results.
• Mentor and support junior team members, resolving project challenges and escalations.
• Lead and develop project teams, delegating work effectively and fostering collaboration.
• Support hiring, onboarding, performance management, and professional development.
• Encourage innovation, continuous improvement, and high-quality delivery across the team.
• Manage change effectively and communicate priorities to ensure smooth execution.

What We're Looking For

• Strong account, project, budget, and stakeholder management skills.
• Excellent organisation with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication, problem-solving, and decision-making abilities.
• Experience leading and developing high-performing teams.
• Commercial awareness with business development and client growth experience.
• Knowledge of digital production and creative workflows.
• Proactive, adaptable, and solutions-focused with strong attention to detail.
• Proficiency with Microsoft Office and project management tools.

WE OFFER

• A flexible, hybrid/remote working policy
• An excellent salary based on experience and equal pay policies
• Mental health support, and company sick pay scheme.
• 15 days paid holiday annually (plus Public Holidays).
• Refreshments are provided in the office all week
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

The anticipated annual salary range for this position is $90,000 – $100,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

This posting reflects an existing vacancy at DEPT®.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .