Account Specialist

Ivey Business School Foundation; London; On-site; CAD 590 - 72,000; Full time

Benefits offered by this job

Health and Dental Plan

Health Care Spending Account

Disability insurance

Travel insurance

Employee Assistance Program

Parental leave

Retirement savings plan

Paid vacation

Job summary

Ivey Business School Foundation, located in London, Ontario, seeks a proactive Account Specialist to own the full sales cycle with universities and colleges. You will build relationships, assess customer needs, and promote Ivey’s case materials and learning resources across multiple channels.

The role emphasizes collaboration, strategic planning, and ongoing account management, with a strong focus on customer service and revenue growth in the academic publishing sector.

Qualifications

• Undergraduate university degree.
• Minimum of 2-3 years' related customer service and/or sales experience in a professional corporate setting (e.g., Higher education, financial services, publishing).
• Proven ability to initiate and nurture meaningful business relationships with quality customer service.

Responsibilities

• Own the full sales cycle, selling into Universities and Colleges across the region.
• Build rapport with new and existing customers and identify needs.
• Develop and execute an account management strategy for assigned accounts.
• Engage via demonstrations, webinars, LinkedIn, campus visits, emails, calls, and conferences.
• Drive sales by promoting Ivey products (cases, multimedia, simulations, etc.).
• Respond to queries for materials and assist customers in finding appropriate resources.

Skills

Relationship building

Communication skills

Presentation skills

Customer service

Sales aptitude

Negotiation

Account management

CRM (Salesforce)

Education

Undergraduate degree

Job description

Position Type

Full-time, 3-year Ivey Business School Foundation renewable contract.

Status

This posting is for an existing vacancy.

Hiring Range

$57,594 - $72,018

Application Deadline

September 29, 2026 at 11:59PM.

About Ivey Business School

We acknowledge that Ivey Business School is located on the traditional lands of the Anishinaabek, Haudenosaunee and the Lūnaapéewak, on lands connected with the Dish with One Spoon Covenant Wampum between the Anishinaabeg and Haudenosaunee and the London Township and Sombra Treaties of 1796. With this, we respect the longstanding relationships that Indigenous Nations have to this land, as they are the original caretakers. We acknowledge historical and ongoing injustices that Indigenous Peoples (First Nations, Métis and Inuit)endure in Canada, and we accept responsibility as a public institution to contribute toward revealing and correcting miseducation as well as renewing respectful relationships with Indigenous communities through our teaching, research and community service.

Ivey Business School (www.ivey.ca) at Western University (www.uwo.ca) is Canada's leading provider of real-world, case-based business education. Drawing on extensive research and business experience, Ivey's faculty provides the best classroom experience, equipping students with the knowledge, skills, and capabilities they need to confidently take on today's leadership challenges and opportunities through Case-Method Learning. Ivey offers undergraduate and graduate degree programs, as well as Executive Education at campuses in London, Toronto, and Hong Kong.

Ivey Publishing is the leader in providing business case studies with a global perspective. With over 8,000 products in our own collection, Ivey Publishing adds more than 350 case studies each year. Virtually all Ivey cases have teaching notes. Clear, concise, and current, Ivey cases are lauded by the academic community as meeting the rigorous demands of management education by responding to the ever-changing needs of business and society. Ivey Publishing plays a pivotal role in supporting Ivey's Case Method Teaching.

Position Overview

The Account Specialist is deeply invested in higher education and requires a talent for cultivating relationships. A skilled sales professional with a fervent dedication to business development and providing outstanding customer service is essential to succeed. This role establishes connections with potential business partners and educators globally. The incumbent must be proficient in communication, and equally at ease in delivering presentations in person or through digital platforms. With ample experience in negotiation, deal closure, and ongoing account management, this role requires a wealth of expertise in this area. Having confidence in their current skill set, believing it will lead to success in fortifying the market position, and optimizing business performance within the academic publishing sector is essential.

Business Development & Customer Service

• You will own the full sales cycle, selling into Universities and Colleges across your region by understanding a professor’s perspective and helping them improve the classroom experience.
• Build rapport with new and existing customers, analyze customers needs, and maximize the sales potential by offering products that meet those needs.
• Develop and execute an account management strategy for your assigned accounts.
• Engage with customers through a variety of mediums including online demonstrations, webinars, LinkedIn, campus visits, e-mail campaigns, phone calls, and conferences.
• Drive sales revenue by delivering curated, intentional daily outreach to territory leads, contacts and new clients by promoting Ivey Products (including cases, multimedia, simulations, articles, exercises, etc.)
• Respond to queries for cases and other learning materials and assist customers in finding appropriate materials for their course/s while adhering to team service response standards.
• Develop presentation and customer service materials as required including power points, webinar materials and conference presentations.
• Participate in academic conferences and workshops to promote Ivey cases and increase brand awareness.
• Follow up on all potential leads with the goals of site registration, case suggestions, case adoptions and purchase.

Strategic Planning, Research & Analysis

• Assist the Director, International Business Development and Manager, Sales Operations, in conjunction with other Account Specialists, in the strategic planning of all sales and marketing activities that will increase revenue for Ivey Publishing.
• Regularly develop product knowledge including case materials, distribution and learning management software developments and industry trends.
• Develop strategies to increase revenue from key accounts and potential accounts, through a playbook for each account, which will serve as the guide to build and implement the strategy.
• Conduct weekly analysis and research for assigned territory, including sales opportunity rankings, key learnings, sales trends and opportunities, and new market development.
• Deliver monthly sales analysis reports for assigned regions.
• Develop and maintain CRM database daily, including contacts, leads, and targets (both individual and institutions), enabling accurate reporting of monthly activities.
• Track and analyze campaign results on an ongoing basis to identify successes and opportunities.

Qualifications

Education & Experience

• Undergraduate university degree.
• Minimum of 2-3 years' related customer service and/or sales experience in a professional corporate setting i.e. Higher education, financial services, publishing.

Skills and Abilities

• Proven ability to initiate, establish, and nurture meaningful business relationships with commitment to quality and exceptional customer service.
• Highly effective interpersonal skills with a high level of professionalism and ability to interact with individuals at all levels of an organization.
• Demonstrated tact, diplomacy, and discretion in dealing with internal and external stakeholders including senior management.
• Excellent verbal and written communication skills and the ability to write and present effectively and persuasively.
• Competitive desire to exceed goals and grow results within a defined territory.
• Excellent organizational, planning and time management skills.
• Proven ability to multi-task and prioritize with an eye for detail, producing high-quality work and meeting deadlines in a demanding environment.
• Ability to work independently and effectively as a member of the team to achieve department goals.
• Proven experience setting priorities based on potential revenue opportunities.
• Intermediate computer skills i.e. Microsoft office and database applications. Experience with contact management databases, such as Salesforce.
• Ability and willingness to travel internationally 10 to 12 weeks maximum per year and work outside of regular business hours.
• Valid driver's license and passport required.

What We Offer

• A collaborative and engaging work culture
• Opportunity to join a community of people-focused professionals
• Market competitive compensation with annual increases available
• Generous benefits package with employer-paid premiums, including a comprehensive Health and Dental Plan, Health Care Spending Account, short- and long-term disability programs, no waiting period required.
• Enhanced mental health benefits coverage and resources.
• Life and AD&D insurance for you and your family.
• Out-of-country travel insurance.
• Employee and Family Assistance Program.
• Pregnancy and Parental top-up leave program.
• A generous group retirement savings plan with 7.5% employer contributions.
• Vacation starting at 15 days per year plus 2 paid Ivey Personal Days.
• Paid time off during the School’s December holiday closure.
• Numerous campus-wide arts, culture, and sport events.
• Supports for professional development and career progression opportunities.

Equity, Diversity, and Inclusion at Ivey

Ivey Business School is committed to Equity, Diversity, and Inclusion. Please explore Ivey's EDI homepage for more information on Ivey's commitment to EDI, to read about Ivey's progress in the EDI Update, and to meet Ivey's EDI Advisory Council members.

Ivey Business School invites applications from all qualified individuals. Ivey is committed to employment equity and diversity in the workplace, and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodation

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodations in order to participate fully in our recruitment experience. Please contact us at [e-mail] to notify us of any needs related to completing the job application, and/or throughout the recruitment process.

AI-supported tools may be used in parts of the selection process to help evaluate applications; however, our HR system itself does not include any AI functionality. All hiring decisions are made by people.

Ivey Business School Foundation

Ivey Business School Foundation employees receive benefits exclusive to The Foundation, separate from Western University.