Academic Partnerships Account Lead

Ivey Business School Foundation; London; On-site; CAD 590 - 72,000; Full time

Benefits offered by this job

Health and Dental Plan

Health Care Spending Account

Disability insurance

Travel insurance

Employee Assistance Program

Parental leave

Retirement savings plan

Paid vacation

Job summary

Ivey Business School Foundation, located in London, Ontario, seeks a proactive Account Specialist to own the full sales cycle with universities and colleges. You will build relationships, assess customer needs, and promote Ivey’s case materials and learning resources across multiple channels.

The role emphasizes collaboration, strategic planning, and ongoing account management, with a strong focus on customer service and revenue growth in the academic publishing sector.

Qualifications

• Undergraduate university degree.
• Minimum of 2-3 years' related customer service and/or sales experience in a professional corporate setting (e.g., Higher education, financial services, publishing).
• Proven ability to initiate and nurture meaningful business relationships with quality customer service.

Responsibilities

• Own the full sales cycle, selling into Universities and Colleges across the region.
• Build rapport with new and existing customers and identify needs.
• Develop and execute an account management strategy for assigned accounts.
• Engage via demonstrations, webinars, LinkedIn, campus visits, emails, calls, and conferences.
• Drive sales by promoting Ivey products (cases, multimedia, simulations, etc.).
• Respond to queries for materials and assist customers in finding appropriate resources.

Skills

Relationship building

Communication skills

Presentation skills

Customer service

Sales aptitude

Negotiation

Account management

CRM (Salesforce)

Education

Undergraduate degree

Job description

Ivey Business School Foundation, located in London, Ontario, seeks a proactive Account Specialist to own the full sales cycle with universities and colleges. You will build relationships, assess customer needs, and promote Ivey’s case materials and learning resources across multiple channels.

The role emphasizes collaboration, strategic planning, and ongoing account management, with a strong focus on customer service and revenue growth in the academic publishing sector.