Account Solution Engineer, Public Sector, Canada

Salesforce, Inc..; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Solution Engineer in the Public Sector, where you'll leverage your expertise in Salesforce to transform how municipalities engage with their citizens. This dynamic role involves collaborating closely with clients to develop innovative solutions that address their unique challenges. You'll be at the forefront of digital transformation, guiding organizations through their journey while enhancing their operational efficiency. If you're passionate about technology and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• 5+ years of experience with Canadian public sector organizations.
• Proven communication and relationship skills in dynamic environments.

Responsibilities

• Lead the entire solution cycle through collaboration with teams.
• Develop and deliver innovative custom solutions for clients.

Skills

Salesforce Solutions

Digital Transformation

Presentation Skills

Interpersonal Communication

Time Management

Problem Solving

Research Skills

Education

Relevant Salesforce Certifications

Experience in Enterprise Software Solutions

Job description

Solution Engineer, Public Sector Canada

Do you want to be part of an outstanding team that is experiencing tremendous success in selling to the Canadian Public Sector, specifically the municipal and Ontario markets? Do you have deep experience in complex transformation projects? Come join us at the Salesforce Solution Engineering team! Through collaboration with the customer, the Products team, and Professional Services, the Solution Engineers (SE) develop thoughtful point-of-views that help our customers connect with their citizens in new ways. This unique perspective creates an opportunity for the SE to interact with the entire citizen lifecycle. If you enjoy a fast-paced environment full of exciting challenges and opportunities to build compelling Solutions then the Solution Engineering team is the role for you.

The Solution Engineer must have a strong desire to demonstrate their technical and/or presentation and persuasive skills related to positioning the Salesforce solutions, including the ability to solicit business requirements, develop a technical sales strategy, configure and successfully demonstrate the solutions that address these requirements and provide business value.

As an Account Solution Engineer, also known as a "Presales Consultant," "Sales Consultant", ”Pre -Sales Engineer” , “Sales Engineer” or "SE", you'll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. Account Solution Engineers are mapped to specific territories and their respective Account Executives, but often work across territories when demand and time permit.

You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure.

The Account Solution Engineer will act as a trusted advisor to our customers while aiding the customer’s transformational journey.

Responsibilities

• Coordinate and lead the entire solution cycle through close collaboration with other teams.

• Understand the customer’s needs, and establish Salesforce’s product as the best solution that solves unique challenges.

• Convey a deep understanding of the client’s industry and technology as it pertains to Salesforce’s solutions.

• Develop and deliver innovative custom solutions, build and present customized demos of Salesforce products including solution concepts to key decision-makers to address their business issues and needs showing business value.

• Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position.

• Attain quarterly and annual objectives assigned by management.

• Respond efficiently to RFxs (RFPs, RFIs and ITQs etc…).

• Lead the technical side of the sales cycle.

• Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.

• Design and share reusable assets for the broader SE and Sales teams, such as presentations, demos, and videos

Required Qualifications:

• 5+ years combined experience working with Canadian public sector organizations, and/or with Salesforce solutions, or other, Salesforce certifications, and a good understanding of Artificial Intelligence,

• Experience as a participant in Digital Transformation strategies, enterprise consulting and delivering increased success to their customers,

• 5+ years of solution engineering, consultancy, delivery, or training success for an enterprise software solution organization,

• Proven oral, written, presentation, and interpersonal communication and relationship skills,

• Proven time management skills in a dynamic team environment,

• Ability to work as part of a team to tackle problems in dynamic, energising environments,

• Inquisitive, curious, practical, and passionate about technology and sharing knowledge,

• Good at researching and experimenting, love to concentrate on a particular topic, and tackle puzzles,

• Good at explaining ideas and finding ways to keep people’s attention though story telling,

• Willing and able to travel occasionally,

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, relevant market experience, volunteer work, public sector experience, etc.),

• Relevant Salesforce certifications (Administrator, Service Cloud, Experience Cloud) and consulting experience are strongly recommended