Account Service Representative

Lynden International Logistics Company; Guelph; On-site; CAD 46,000 - 50,000; Full time

Benefits offered by this job

Competitive salary CAD 46,000–50,000

Day shift, Monday to Friday

Health, dental, disability, AD&D, and

Pension plan

EAP (Resources for Living)

Years of service recognition

Job summary

Lynden International Logistics ULC is actively seeking a detail oriented Account Service Representative at our Guelph, ON location. The role focuses on accurate order processing, timely communication with clients and customers, and maintaining confidentiality across a large client base.

The position entails managing quotes, enforcing client terms, coordinating with receivables, and ensuring comments reach clients clearly. A strong service mindset is essential for success in this role.

Qualifications

• Demonstrates ability to work independently and as part of a team.
• Strong verbal and written communication skills.
• Excellent customer service and telephone manner.
• Good interpersonal skills for liaising with clients, customers, staff, and management.

Responsibilities

• Enter customer orders into the system.
• Oversee EDI transactions on behalf of the client and customer.
• Advise on minimum order quantities and order increments per client requirements.
• Communicate with Account Receivable for credit releases on holds as needed.
• Maintain knowledge of client promotions and advise customers accordingly.
• Enforce pay terms by client and handle inquiries, problems, and complaints.
• Provide daily communications with clients and verify inventory details.
• Process client returns with authorization and issue credits when required.

Skills

Independent working

Verbal and written communication

Customer service excellence

Interpersonal skills

Education

Secondary school diploma

Job description

Job Description

Posted Tuesday, August 11, 2026 at 7:00 AM

Lynden Healthcare is a leader in third-party logistics solutions for the healthcare industry, serving both human and animal health. We take pride in our work, knowing that providing dependable service can impact people’s lives.

Lynden International Logistics ULC is actively seeking a detail oriented Account Service Representative to join our team at our Guelph, ON location.

The successful Account Service Representative is responsible for providing customer service, clerical and administrative duties to a substantial number of clients and their customers, ensuring accuracy and complete confidentiality. The ASR is accountable for the timely and accurate collection of orders both online and offline with the customer. Routine communication to the client and their customers, in both verbal and written form, is required.

ABOUT THIS POSITION:

DUTIES AND RESPONSIBILITIES:

• Computer entry of customer orders.
• Oversee EDI transactions on behalf of the client and customer.
• Advise and enforce client minimum order quantity guidelines.
• Advise and enforce order increments to ensure desired quantity is ordered based on client requirements.
• Communicate with Account Receivable department when necessary to obtain credit release on identified credit hold customers as required.
• Maintain current knowledge of client promotional deals and advise customers accordingly.
• Advise and enforce pay terms by client as required.
• Handle customer inquiries, problems, and complaints.
• Convey back order information on behalf of client to their customers at time of order placement.
• Edit and enter customer returns once authorization has been received and process a credit as required.
• Communicate daily with clients to provide information as requested.
• Maintain and verify inventory, and forward to clients.
• Process client claims with carriers for any damages or loss while in transit to the customer.
• Enters and maintains contract and deals on behalf of the client if required.

SKILLS REQUIRED:

• Ability to work independently and as a team member.
• Excellent verbal and written communication skills.
• Excellent customer service skills and pleasant telephone manner.
• Good interpersonal skills to liaise effectively with clients, customers, staff and management.

EDUCATION & EXPERIENCE:

• Minimum education required: Secondary school diploma.
• Minimum experience required: 3+ years' in customer service or equivalent combination of education, experience and training.

WHY WORK FOR US?

Lynden’s mission and values guide us to support each other and the communities we serve. Our original philosophy of putting the customer first, working hard, delivering quality, being the best, and having fun throughout still influences everything we do. When working at Lynden International Logistics ULC, you will gain access to a variety of perks and benefits:

• Competitive salary ranging from $46,000 - $50,000 CAD. Please note, compensation may vary based on candidates skills and experience.
• Day shift position, Monday to Friday.
• Medical, dental, disability, AD&D, and life insurance benefits.
• Pension plan.
• Access to our EAP (Resources for Living) to better support our team.
• Years of service recognition awards.

Lynden International Logistics ULC uses Dayforce recruiting, which has AI features, however Lynden International Logistics ULC reviews applications for each candidate by a member of our recruitment team to assess their fit for the role.

Lynden International Logistics ULC is an equal opportunity employer dedicated to building an inclusive and diverse workforce. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.