Operations Support Representative

Purolator Inc.; Edmonton; On-site; CAD 34,000 - 35,000; Part time

Job summary

Purolator Inc. is seeking an Operations Support Rep Float for Edmonton North to handle data entry, reporting, and scanner maintenance in a retail-centered environment.

Responsibilities include processing billing data, managing courier documentation, and preparing daily reports while providing excellent customer service and problem resolution. The role requires teamwork, flexibility, and adherence to safety standards.

Qualifications

• Customer service orientation.
• Ability to problem solve.
• Excellent in relationship building.
• Experience and adaptation to using technology.
• Excellent communication skills.
• Takes personal responsibility and accountability for actions and situations.
• 3–12 Months Customer Service Experience preferred.
• 3–12 Months Retail Experience preferred.
• 3–12 Months using technology/ POS system Experience preferred.
• Ability to lift 70lbs./stand for 3 hour intervals.
• Professional communication skills: oral communication (telephone and in person);
• Written communication; and listening skills
• Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail
• Experience working in a team environment and independently an asset
• Experience working in an environment with safety standards an asset

Responsibilities

• Enter billing and shipping data and reconciles Chain of Signature (COS) documents.
• Prepare, collect, track, and store courier documentation
• Collect, track, and store courier documentation in the Red Bin to ensure document quality and completeness
• Prepare the Red bin to be sent to the Hub in the evening
• Complete administrative functions
• Track 407 transponder usage logs to ensure all transponders are returned
• Prepare reports for managers to ensure accuracy
• Test and maintain an inventory of replacement batteries for handheld package scanners Replace consumed batteries
• Send malfunctioning scanners for repair to external repair vendor.
• Answer emails and resolve document completion issues with Lead Hand, managers, and scanner repair vendors
• Customer Service Orientation
• Serving our customers in the most efficient and courteous manner on the telephone and in person
• Up-selling and cross selling Corporate Products and Services
• Handling customer complaints and inquiries
• Problem Solving
• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
• Relationship Building
• Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
• Building a positive relationship with customers
• Building a positive relationship with key contacts – Vendors, building tenants, etc.
• Technology
• Assisting customers with shipping details and account challenges
• Loading, scanning, logging and calling resolution freight
• Cash reconciliation including deposits, key control
• Communication
• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
• Listening to customers and key partners
• Communicating to customers and key partners in a positive manner
• Personal Responsibility and Accountability
• Compliance to all Corporate Polices and Procedures (including uniforms)
• Adhering to all Safety Standards
• Being on time/attendance
• Living the Purolator Values
• Representing the Purolator Values to Customers and key partners and, other duties as assigned by management

Skills

Operations Procedures

Document Management

Computer Operations Standards and Pro�

Job description

It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen?

It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Operations Support Rep Float - Edmonton North (West-End)

Job Details

Location: Edmonton North - 17718 114 Avenue, Edmonton Alberta

Working Hours: Monday to Friday, varying shifts. 25 hours per week (some Saturdays may be required)

Wage: $26.36 per hour

The Operations Support Representative collects, enters, and tracks data used in reporting and prepares manager reports and maintains documents to ensure document accuracy and proper completion. The representative troubleshoots and maintains handheld package scanners and related inventory / equipment to ensure continuous operation.

Responsibilities

• Enter billing and shipping data and reconciles Chain of Signature (COS) documents.
• Prepare, collect, track, and store courier documentation
• Collect, track, and store courier documentation in the Red Bin to ensure document quality and completeness
• Prepare the Red bin to be sent to the Hub in the evening
• Complete administrative functions
• Track 407 transponder usage logs to ensure all transponders are returned
• Prepare reports for managers to ensure accuracy
• Test and maintain an inventory of replacement batteries for handheld package scanners Replace consumed batteries
• Send malfunctioning scanners for repair to external repair vendor.
• Answer emails and resolve document completion issues with Lead Hand, managers, and scanner repair vendors

Additional Responsibilities

• Customer Service Orientation
  • Serving our customers in the most efficient and courteous manner on the telephone and in person
  • Up-selling and cross selling Corporate Products and Services
  • Handling customer complaints and inquiries
• Problem Solving
  • Working to resolve problem shipments
  • Working to resolve equipment and technology challenges
  • Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
• Relationship Building
  • Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
  • Building a positive relationship with customers
  • Building a positive relationship with key contacts – Vendors, building tenants, etc.
• Technology
  • Assisting customers with shipping details and account challenges
  • Loading, scanning, logging and calling resolution freight
  • Cash reconciliation including deposits, key control
• Communication
  • Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
  • Listening to customers and key partners
  • Communicating to customers and key partners in a positive manner
• Personal Responsibility and Accountability
  • Compliance to all Corporate Polices and Procedures (including uniforms)
  • Adhering to all Safety Standards
  • Being on time/attendance
  • Living the Purolator Values
  • Representing the Purolator Values to Customers and key partners and, other duties as assigned by management

Requirements

• Customer service orientation
• Ability to problem solve
• Excellent in relationship building
• Experience and adaptation to using technology
• Excellent communication skills
• Takes personal responsibility and accountability for actions and situations
• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• 3-12 Months using technology/ POS system Experience preferred
• Ability to lift 70lbs./stand for 3 hour intervals
• Professional communication skills: oral communication (telephone and in person);
• Written communication; and listening skills
• Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail
• Experience working in a team environment and independently an asset
• Experience working in an environment with safety standards an asset

Skills

• Operations Procedures
• Document Management
• Computer Operations Standards and Procedures

Language Requirement

Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS

Location: 514 - Edmonton North

Working Conditions: Retail Center Environment

Posting Number: 69467

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.