Bilingual Collections Specialist

Cardinal Couriers; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

Cardinal Couriers, a leading service provider in Ontario and Quebec, is seeking a Bilingual Collections Specialist. The role involves managing client collections, maintaining detailed records, and working closely with the finance team. Candidates should have 4-5 years of collections experience and strong communication skills, with a focus on customer service and problem-solving.

Qualifications

• Minimum 4-5 years Collections experience.
• Proficient in MS Office including Excel, Word, and Outlook.
• Excellent verbal and written communication skills.

Responsibilities

• Make and receive collections calls to assess and resolve accounts.
• Maintain and update client records in the company system.
• Monitor accounts in arrears and ensure appropriate actions are taken.

Skills

Verbal communication

Written communication

Customer service

Problem-solving

Negotiation

Tools

CRM System

MS Office

Job description

Cardinal Couriers Ltd., 6600 Goreway Drive, Mississauga, Ontario, Canada Req #190

CARDINAL COURIERS is a leading service provider of overnight unattended pick-up before 8:00 a.m. delivery, late pickup and Saturday delivery services in Ontario and Quebec. When expertise and speed matters, early delivery can save significant production and supply chain costs.

We know our strength is in our people and our success is dependent on the quality, integrity, and commitment of our employees.

Bilingual Collections Specialist

In-Person Monday to Friday

Position Summary & Purpose

As a Bilingual Collections Specialist, you will be responsible for dealing with collection problems, maintaining and updating client records on the company’s system, reviewing and monitoring all sales ledgers, working collaboratively with the Credit Manager and Finance team members.

Primary Responsibilities & Duties

• Make and receive collections calls to assess and resolve early and late-stage accounts
• Assess and negotiate solutions to bring accounts up to date
• Ability to de-escalate customer concerns and resolve situations
• Schedule and follow up with customers to ensure that commitments are met
• Maintains and updates customer information in files with detail and accuracy
• Develop professional relationships with customers to promote healthy payment strategies and ensure a positive customer experience
• Monitoring and maintaining up-to-date records for client accounts and reviewing accounts in arrears to ensure appropriate actions are taken
• Notifying debtors of overdue payments and accounts by telephone, mail, and email – including timely follow up if a reply is not received
• Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds
• Knowledge of deductions and disputes
• Tracing and locating debtors to make payment arrangements
• Recommending further action or discontinuation of service on occasions where payment is not forthcoming – including liaising with Credit and Sales departments where necessary

Who You Are

• Minimum 4-5 years Collections experience
• Ability to work independently and as a team player with a positive attitude, initiative and a strong work ethic
• Proficient in MS Office Skills including Excel, Word, and Outlook
• Excellent verbal and written communication skills
• Familiar with using CRM System

Cardinal Couriers Ltd. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, age, sex, gender, physical or mental disability, sexual orientation, gender identity, gender expression, ancestry, pregnancy, perceived pregnancy, medical condition, marital status, familial status, color, religion, uniformed service, veteran status, national origin, genetic information, or any other characteristic protected under provincial or federal law. We are committed to providing a safe and healthy environment for our Team Members and customers.

• Cardinal Couriers Ltd., 6600 Goreway Drive, Mississauga, Ontario, Canada