Account Resolution Specialist (Commercial Collections)

Volvo Financial Services; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Job summary

Volvo Financial Services seeks an Account Resolution Specialist to manage customer accounts in Mississauga. This role focuses on resolving account issues in a fast-paced environment, requiring strong organizational and communication skills. As a key member of the Asset Management Team, you’ll contribute to enhancing customer satisfaction and operational efficiency.

Benefits

Competitive compensation package

Personal development opportunities

Diverse working environment

Qualifications

• 3-5 years of asset account management and/or collections experience in financial services.
• Bilingual skills in English and French preferred.
• Strong written and verbal communication skills.

Responsibilities

• Support customers and dealers in retail account management and resolution process.
• Manage a portfolio of customer accounts to ensure compliance with payment and insurance coverage.
• Provide timely identification of customer issues and facilitate accurate resolutions.

Skills

Organizational skills

Problem-solving

Communication

Multitasking

Education

BA/BS in Business or related field

Tools

Microsoft Office Suite

Job description

Account Resolution Specialist (Commercial Collections)

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Account Resolution Specialist (Commercial Collections)

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Get AI-powered advice on this job and more exclusive features.

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

This is an onsite position. We are in the process of relocating to Mississauga, and during the transition, you'll have the flexibility to work from both our Aurora and Mississauga offices. For the first few months, some time in Aurora will be helpful for onboarding and training.

What You Will Do

Do you believe that people are the key to the success of an organization? Are you someone who wants to impact the bottom line of our business and that of our customers? Do you want variety, unique challenges, and opportunities to grow? Do you want to offer value to several areas of the business and the opportunity to learn multiple areas of organization? If yes, keep reading to find out how you can be a part of the Asset Management Team here at Volvo Financial Services, a part of the Volvo Group.

Become a member of a fast-paced, energetic, and crucial team at VFS. You will be responsible for supporting our customers and dealers in all phases of the retail account management and account resolution process for VFS Trucks, Construction Equipment and Coach Portfolios. This role requires a high sense of urgency, organizational skills, energy and multitasking in a fast-paced environment. You will work closely with all areas of the business including sales, credit, repossession, remarketing, end-of-term, special assets, accounting, legal and capital market resources. In this on-site position, you will report to the Manager, Asset Management at our office in Mississauga, Ontario.

You Will Also

• Display a high degree of integrity, trustworthiness, and professionalism, listening carefully to customers' needs and displaying empathy to provide the best service possible, escalating issues to the next level of authority and taking initiative to assist others.
• Consistently adhere to standards to provide accurate and timely identification of commercial customer and dealer issues along with appropriate resolution including but not limited to payout quotes, audit balance confirmations, plating letters and account reconciliations/amortization schedules.
• Be the point of contact lease assumption/loan takeover information gathering and document processing.
• Administer insurance process including certificates status and compliance follow up.
• Manage a portfolio of customer accounts to ensure delinquent payment & insurance coverage irregularities return to a level of acceptable compliance as quickly as possible.
• Determine the cause of default or delinquency and, negotiate arrangements through payments, modifications, or repossession when warranted.
• Make discretionary decisions upon each account as to the likelihood of succeeding through the total obligation and assistance that will be needed through this process.
  
  

Your future team

In VFS, we demonstrate a clear vision to continue Transforming Together, a global mindset and a proven track record of successfully developing people, teams, culture, and leadership. By interacting with each other as an on-site business, we build relationships, which allow us to work together more efficiently and form stronger bonds with our colleagues and customers.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

• BA/BS in Business or related field, or equivalent work experience in the financial services industry.
• 3-5 years progressive asset account management and/or collections experience in commercial banking, consumer lending or equipment leasing
• Excellent organizational skills, with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.
• Strong written and verbal communication skills.
• Strong proficiency in Microsoft Office Suite (Word, Excel, etc.).
• Bilingual skills in English and French are preferred but not required.
  
  

You will be successful in this role if you are good at problem-solving, a critical thinker, thrive in a team environment, and like to look at the big picture.

We understand you may not tick all the boxes and that’s ok; if you are interested in learning it, we’ll help you get there as we learn together.

Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well with our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered inGothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.

What’s in it for you?

We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Accounting/Auditing

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