Account Resolution Specialist (Commercial Collections)

AB Volvo; Mississauga; On-site; CAD 55,000 - 80,000; Full time

Job summary

A leading company in sustainable transport is hiring an Account Resolution Specialist in Mississauga. This role involves managing customer accounts in a fast-paced environment, enhancing customer relations, and resolving account management issues. Candidates will benefit from a competitive salary and dynamic career opportunities within a collaborative culture focused on innovation and sustainability.

Benefits

Competitive compensation package

Opportunities for personal development and growth

Collaborative and inclusive work environment

Qualifications

• 3-5 years experience in asset account management or collections.
• Bilingual in English and French preferred.
• Strong prioritization skills in a demanding environment.

Responsibilities

• Manage and resolve customer account delinquencies.
• Process lease assumption and loan takeover documentation.
• Provide timely and accurate identification of customer issues.

Skills

Organizational Skills

Communication

Problem-Solving

Education

BA/BS in Business or related field

Tools

Microsoft Office Suite

Job description

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Account Resolution Specialist (Commercial Collections)

Location: Mississauga, ON, CA, L5N 0B3

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

This is an onsite position. We are in the process of relocating to Mississauga, and during the transition, you'll have the flexibility to work from both our Aurora and Mississauga offices. For the first few months, some time in Aurora will be helpful for onboarding and training.

What you will do

Do you believe that people are the key to the success of an organization? Are you someone who wants to impact the bottom line of our business and that of our customers? Do you want variety, unique challenges, and opportunities to grow? Do you want to offer value to several areas of the business and the opportunity to learn multiple areas of organization? If yes, keep reading to find out how you can be a part of the Asset Management Team here at Volvo Financial Services, a part of the Volvo Group.

Become a member of a fast-paced, energetic, and crucial team at VFS. You will be responsible for supporting our customers and dealers in all phases of the retail account management and account resolution process for VFS Trucks, Construction Equipment, and Coach Portfolios. This role requires a high sense of urgency, organizational skills, energy, and multitasking in a fast-paced environment. You will work closely with all areas of the business including sales, credit, repossession, remarketing, end-of-term, special assets, accounting, legal, and capital market resources. In this on-site position, you will report to the Manager, Asset Management at our office in Mississauga, Ontario.

You will also:

• Display a high degree of integrity, trustworthiness, and professionalism, listening carefully to customers' needs and displaying empathy to provide the best service possible, escalating issues to the next level of authority and taking initiative to assist others.
• Consistently adhere to standards to provide accurate and timely identification of commercial customer and dealer issues along with appropriate resolution including but not limited to payout quotes, audit balance confirmations, plating letters, and account reconciliations/amortization schedules.
• Be the point of contact for lease assumption/loan takeover information gathering and document processing.
• Administer insurance process including certificates status and compliance follow-up.
• Manage a portfolio of customer accounts to ensure delinquent payments and insurance coverage irregularities return to an acceptable compliance level as quickly as possible.
• Determine the cause of default or delinquency and negotiate arrangements through payments, modifications, or repossession when warranted.
• Make discretionary decisions on each account regarding the likelihood of succeeding through the total obligation and assistance needed.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

• BA/BS in Business or related field, or equivalent work experience in the financial services industry.
• 3-5 years progressive asset account management and/or collections experience in commercial banking, consumer lending, or equipment leasing.
• Excellent organizational skills, with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.
• Strong written and verbal communication skills.
• Strong proficiency in Microsoft Office Suite (Word, Excel, etc.).
• Bilingual skills in English and French are preferred but not required.

You will be successful in this role if you are good at problem-solving, a critical thinker, thrive in a team environment, and like to look at the big picture.

We understand you may not tick all the boxes and that’s ok; if you are interested in learning it, we’ll help you get there as we learn together.

Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well with our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to leave society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.

What’s in it for you?

We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well with our culture. Being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school, and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility, and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility, and connectivity.

Our people are passionate about what they do, aim for high performance, and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care, and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.