Bilingual (French/English) Guest Services Representative - Seasonal

Arc'teryx Equipment; Vancouver; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Health & wellbeing coverage

Paid time off and wellness time

Professional development opportunities

Employee discounts on products

Job summary

Arc'teryx Equipment in Vancouver seeks a Bilingual Guest Services Representative for a seasonal role. You will provide exceptional customer support and assist guests in both French and English across various channels. The position is a temporary engagement lasting around 6 months with hybrid work flexibility based on departmental need.

The role requires proactive communication skills, a passion for outdoor products, and strong organizational abilities. Competitive compensation and comprehensive benefits are offered, ensuring a rewarding experience with a commitment to inclusivity.

Qualifications

• Fluent in reading, writing, and speaking French and English.
• Experience with Arc’teryx or other outdoor products.
• Strong verbal and written communication skills.
• Ability to manage customer communications actively.
• Strong attention to detail in order entry.

Responsibilities

• Provide bilingual customer support through various channels.
• Utilize in-depth product knowledge to assist guests.
• Achieve service level goals while handling requests.
• Process orders accurately and provide guest-centric solutions.

Skills

Fluent in French and English

Customer service communication

Problem-solving skills

Organizational skills

Attention to detail

Tools

Microsoft Office

Job description

As a Bilingual Guest Services Representative - Seasonal, you will provide an exceptional experience and helpful solutions for guests seeking answers about Arc’teryx products and services. Recognizing the diverse needs of our guests, you will take an empathetic approach to offer personalized resolutions through multiple channels of communication. In collaboration with a dynamic, high‑performing team committed to both Guest Services and After‑Sales support, you will represent the brand and inspire continuous growth of guest loyalty.

This is a temporary, fixed‑term position for approximately 6 months, beginning on August 10, September 8, October 5, or November 2, 2026. The role will be based out of our new Vancouver office at 565 Great Northern Way and may be open to hybrid work depending on business needs and per department policy. Please review the Expectations section at the end of the job description for more information.

Core Activities

• Providing bilingual customer service support by interacting with guests in both French and English across multiple channels, including phone, email, web reviews, and live chat.
• Utilizing a detailed understanding of Arc’teryx Guest Services and After‑Sales procedures to answer inquiries regarding products, technical features, and repair.
• Effectively managing your workload with consideration of our department’s service level goals.
• Achieving and exceeding established performance targets, focusing on quality of service and efficiency, while maintaining professionalism and empathy with guests.
• Processing manual orders with care and accuracy, supporting guests through sometimes more complex solutions.
• Providing high‑quality, guest‑centric interactions and being open to coaching and feedback to support personal and team growth.
• Taking ownership of guest concerns from start to finish, ensuring timely follow‑up and resolution.
• Other duties as required.

Future Responsibilities

• Stretching your support in collaboration with leadership by taking on focused tasks.
• Contributing to the development of new resources to improve service levels and overall guest experience.
• Acquiring knowledge to become a subject matter expert and provide key support for our team with specific products, collections, processes, or systems.
• Actively contributing to a supportive and collaborative team culture, including sharing insights and best practices.

Qualifications

• You are able to read, write, and fluently speak and understand both French and English, and communicate with guests confidently and clearly in either language.
• You have knowledge of or experience using Arc’teryx products or other outdoor brand products.
• You have highly effective verbal and written communication skills.
• You are proactive and comfortable communicating with customers via phone and email.
• You have strong organizational, interpersonal, and problem‑solving skills.
• You have a strong attention to detail, including accurate data and order entry skills.
• You are proficient in Microsoft Office.
• You are proactive in identifying the root cause of issues and developing solutions.
• You remain highly flexible and adaptable when faced with ambiguity.
• You are comfortable with change and able to switch to other tasks or business areas as needed when business demands shift.
• You are able to balance autonomy and collaboration.
• You inspire breakthrough thinking and continuous improvement.
• You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right.
• Your passion for your work is paralleled by your passion for getting outside and living it.

Expectations

• Participation in a structured onboarding training class to learn systems, processes, product knowledge, and guest interactions. Training is approximately 3 weeks long and must be performed on location, based either at our North Vancouver head office (110‑2220 Dollarton Hwy) or the Guest Services location (565 Great Northern Way). Upon completion of training, all employees will work from 565 Great Northern Way.
• Hybrid work schedule eligibility following graduation from training: three days per week in‑office as determined by the department.
• Blackout dates apply during peak periods, during which time off will not be approved:
• November 17 to December 12; January 2 to January 16.
• November 30 to December 11, and for the last week of the contract, all team members are required to be in office full‑time.
• Employees are expected to be available and not take time off during their first month(s) of employment to ensure training requirements are met.
• (Dates and hybrid schedule are subject to change based on business need and operational requirements.)

Compensation

The salary for this role is $50,000.

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

• Health & wellbeing – Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender‑affirming care, and a 24/7 Employee Assistance Program (EAP).
• Financial wellbeing – RRSP matching and eligibility for Arc’teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
• Time & flexibility – Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
• Family support – Parental leave top‑up and a nesting period for new parents.
• Growth, community & gear – Professional development opportunities, Arc’teryx Academies (outdoor skill‑building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.