Account Manager (Team Lead), Spare Parts Services

Pratt & Whitney; Longueuil; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Pension and savings plan with employer

Group insurance program

Career progression opportunities

Merit or recognition program

Health and wellness program

Job summary

Pratt & Whitney Canada in Longueuil, QC, is seeking an Account Manager (Team Lead) for Spare Parts Services. The role is on-site, Monday to Friday, with a focus on leading a team of account managers and delivering seamless customer communication across a Program Segment.

You will drive revenue targets, coordinate with Planning, Supply Chain, and Program Management, and lead customer visits, executive reviews, and market discussions.

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations Management, Engineering, or related field.
• 10+ years in customer operations, program management, or related roles.
• Proven leadership of customer service or cross-functional teams.
• Strong customer-facing experience with issue resolution and executive communication.
• Experience coordinating across Planning, Supply Chain, Program Management, and Logistics.
• Ability to manage multiple priorities while meeting targets.

Responsibilities

• Act as primary customer interface for accounts within the Program Segment, ensuring clear communication.
• Lead and manage Account managers and CSR team to deliver updates and weekly reporting.
• Serve as first escalation level for customer issues and ensure high satisfaction.
• Organize Market Cell Reviews with cross-functional stakeholders for alignment.
• Ensure monthly financial targets and KPIs are met or exceeded.
• Liaise with Program team on deliverables, priorities, and execution plans.
• Lead customer visits, presentations, and forums including QBRs and executive reviews.
• Collaborate with Program Leads to support objectives and performance.
• Identify alternative solutions, forecast adjustments, and PWCS engagement.
• Drive 1,000-engine exchange initiative and SPS integration.

Skills

Leadership

Account management

Customer operations

Cross-functional

English proficiency

Education

Bachelor's degree in Business

Tools

ERP systems

Excel

PowerPoint

Job description

Job Title: Account Manager (Team Lead), Spare Parts Services

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice

Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

Why join our team?

As team lead, Spare Parts Services, you will lead a dynamic team of account managers dedicated to serve as the primary point of contact for customers within a Program Segment, ensuring seamless communication, operational efficiency, and achievement of business objectives.

The position is based at our Longueuil location, from Monday to Friday, with flexible hours and exclusively on-site.

What will your day-to-day look like?

• Act as the primary customer interface for all accounts within the Program Segment, ensuring clear, timely, and effective communication.
• Lead and manage the Account managers and the Customer Service Representative team to deliver accurate and timely customer updates, including Hot Sheets and weekly reporting.
• Serve as the first level of escalation for customer issues, ensuring prompt resolution and high levels of customer satisfaction.
• Organize and facilitate Market Cell Reviews with CSR, Planning, AMF, CPO and cross-functional stakeholders to maintain operational alignment and flow.
• Ensure monthly financial targets and key performance metrics are met or exceeded.
• Act as the primary liaison with the Program team, ensuring alignment on deliverables, priorities, and execution plans.
• Lead customer visits, presentations, and forums for assigned markets, including QBRs and executive reviews.
• Collaborate closely with Program Leads to support program objectives, execution, and overall operational performance.
• Identify and implement alternative solutions to support program needs, including forecast adjustments, used parts embodiment, and PWCS engagement.
• Drive the 1,000-engine exchange initiative, ensuring timely execution and seamless SPS integration.
• Support supply chain coordination and escalation through effective communication and close partnership with Program Leads

What do you need to be successful?

• Bachelor's degree in Business, Supply Chain, Operations Management, Engineering, or a related field.
• 10+ years of experience in customer operations, program management, supply chain, or a related operational role.
• Proven experience leading or managing customer service or cross-functional teams.
• Strong customer-facing experience, including issue resolution, escalations, and executive-level communication.
• Demonstrated ability to manage multiple priorities while meeting financial, operational, and delivery targets.
• Experience coordinating across functions such as Planning, Supply Chain, Program Management, and Logistics.
• Strong analytical and problem-solving skills, with the ability to identify alternative solutions and drive execution.
• Excellent written and verbal communication skills, including presentation and facilitation of customer reviews (e.g., QBRs).
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Outlook); experience with ERP or supply chain systems preferred.
• This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

Preferred Qualifications

• Experience supporting complex programs or high-value customer segments.
• Knowledge of supply chain processes, forecasting, demand planning, and inventory management.
• Experience working with SPS, PWCS, or similar enterprise systems.
• Familiarity with financial metrics, forecasting, and performance reporting.
• Experience leading customer visits, executive reviews, and market-level discussions.
• Ability to influence without direct authority in a matrixed organization.

What do we offer?

• Pension and savings plan with employer contributions
• Group insurance program
• Opportunities for advancement (career progression)
• Merit or recognition program
• Health and wellness program, including virtual health care
• Recreational and sports club
• Nearby daycares
• Transportation accessibility or public transit program and free parking

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up. Are you ready to go beyond?

The selected candidate will be required to complete a criminal background check and any applicable clearances with respect to the handling and transfer of controlled goods. Employment is conditional upon the successful completion of these checks and obtaining the required clearances. Failure to do so will result in the withdrawal of the employment offer.