Account Manager, SMB

CompanyCam, Inc.; Headquarters; On-site; CAD 71,000 - 85,000; Full time

Job summary

CompanyCam is seeking an Account Manager, SMB to grow our current customer base by identifying upsell opportunities and driving revenue. You will educate customers on benefits of upgrading, run product demos, and partner with Customer Success to identify growth within accounts.

Remote role with US residency, salary range $50,000–$60,000 plus uncapped commission and equity. Join a fast-paced team delivering value through strong relationships and tailored solutions.

Qualifications

• 3+ years of account management, sales, or revenue-generating roles.
• Experience in SaaS or technology preferred, especially high-volume SMB accounts.
• Strong communication and relationship-building skills.

Responsibilities

• Lead growth and expansion of current customer base by identifying upsell opportunities.
• Educate customers on benefits of upgrading or adding users.
• Proactively meet with customers to understand processes and challenges.
• Perform product demos to showcase features and solutions.
• Partner with Customer Success to identify growth opportunities within accounts.
• Create a pipeline of opportunities and maintain forecasts.
• Listen to customer feedback to inform product and marketing strategies.
• Support inquiries and help customers maximize platform usage.

Skills

Account management

Sales

Customer relationships

SaaS

Communication

Prospecting

Salesforce

Tools

Salesforce

Job description

Hi, We’re CompanyCam

We’re a simple-to-use photo documentation and productivity app for contractors of every industry. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor’s entire business. By providing a consumer-grade, game-changing experience, we help contractors build trust within their company and with their users.

CompanyCam is a fun, energetic team united by our core values of Show Up, Grow Up, and Do Good. As soon as you join our team, you'll notice that we trust our employees to do what's best for our product, customers, and team members and empower them to make the right calls.

The Role

We’re looking for a driven and customer-focusedAccount Manager, SMBto help drive the growth and expansion of our current customer base! As an Account Manager, you’ll play a key role in driving revenue growth by identifying opportunities for customers unlock additional value from their CompanyCam subscription - whether through adding users or upgrading to a higher tier. Partnering closely with our Customer Success Managers, you’ll identify accounts with expansion potential and lead conversations to convert those opportunities into revenue. You’ll act as a trusted advisor, working directly with customers to understand their business goals, provide tailored solutions, and ensure they’re getting the most out of our platform. We value a fun, fast-paced environment and are searching for individuals who thrive on building relationships and contributing to our growing success.

Location: Remote - Candidates must permanently and currently reside in the United States.

What You'll Do

• Lead the growth and expansion of our current customer base by identifying and securing upsell opportunities.

• Educate customers on the benefits of upgrading to a higher tier or adding more users to enhance their experience with CompanyCam.

• Proactively meet with customers to understand their current processes and identify business challenges.

• Perform product demos to showcase features and solutions to potential customers.

• Partner with CSM’s to identify growth opportunities within accounts.

• Create a pipeline of opportunities and maintain reliable forecasts to ensure consistent growth.

• Listen to customer feedback to help inform product and marketing strategies.

• Support customer inquiries regarding their accounts, collaborating with CSMs to ensure customers are educated on how to best utilize our platform.

The Impact You'll Have

At CompanyCam, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us. In this role, you’ll drive impact by:

• Drive revenue growth by helping existing SMB customers expand their investment in CompanyCam through additional users and plan upgrades

• Build trusted customer relationships that uncover business challenges and identify opportunities to deliver greater value

• Partner closely with Customer Success to create a seamless customer experience that supports adoption, retention, and long-term growth

• Influence product and go-to-market strategy by sharing customer feedback, trends, and expansion insights

• Help customers maximize the value of CompanyCam by demonstrating solutions that improve their workflows and business outcomes

What You'll Bring

• 3+ years of experience in account management, sales, or similar revenue-generating roles.

• A track record of thriving in high-volume, fast-paced environments - you're energized by velocity, not worn down by it.

• A career-focused mindset: you're looking to grow and advance, not settle into SMB account management long-term. You see this role as a launchpad.

• Highly self-driven and adaptive, with the ability to shift priorities quickly and stay motivated without heavy oversight.

• The ability to prioritize value over features, always focusing on how your solution solves customer challenges and meets their needs.

• Excellent written and verbal communication skills, with the ability to build strong customer relationships and effectively convey product value.

• Experience in SaaS or technology preferred, particularly if you've worked with a high volume of SMB accounts.

• Experience with Salesforce is a plus.

• A growth-mindset, with a focus on learning, embracing challenges, and continuously improving.

• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Benefits & Compensation

This is a salaried position at CompanyCam. Our starting salary range is$50,000-$60,000per year and is based on experience. Our average on target earnings (OTE) are around $80,000-$90,000 and our commission is uncapped. We also offer meaningful equity and other benefits.

CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn’t align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team.

For any accommodations or technical issues related to the online application or interview process, please email [e-mail] and we’ll respond promptly. Please do not include any medical or health information in your message.