Customer Success Manager, Mid-Market

CompanyCam, Inc.; Headquarters; On-site; CAD 93,000 - 110,000; Full time

Job summary

CompanyCam, Inc. is seeking a Customer Success Manager, Mid-Market, to help a portfolio of customers extract long-term value from our photo documentation and productivity app.

You’ll guide adoption, renewals, and growth, partnering with Sales, Marketing, and Product to ensure customers are supported at every stage of their journey.

Location: Lincoln, Nebraska area. This is a salaried, on-site role with opportunities to impact churn, engagement, and expansion across our expanding customer base.

Qualifications

• Experience in a customer-facing role, ideally within a SaaS environment.
• Strong written and verbal communication, with the ability to lead quality customer conversations.
• Proven ability to work independently while managing a book of business.
• A high level of empathy and a customer-first mindset balanced with business goals.
• Strong problem-solving and strategic thinking.
• Ability to identify trends and opportunities through customer usage and feedback.
• Bachelor’s degree in Business Administration or Communications.
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Responsibilities

• Proactively engage with customers to monitor account health and drive adoption.
• Educate and train customers on CompanyCam features, best practices, and new product updates.
• Identify at-risk accounts and execute thoughtful retention strategies to reduce churn and downgrades.
• Manage renewals by guiding customers through contract continuation and addressing concerns.
• Partner with Account Managers to identify and qualify growth opportunities such as add-ons or expanded usage.
• Advocate for customer needs internally while aligning with CompanyCam’s business goals.
• Develop and contribute to training resources that improve customer education and product usage.

Skills

Customer-facing role

SaaS

Written & verbal comms

Work independently

Empathy

Problem-solving

Trend identification

Bachelor’s degree in Business or Comm

Growth mindset

Creativity & innovation

Education

Bachelor’s degree in Business Administration or Communications

Job description

Hi, We’re CompanyCam

We’re a simple-to-use photo documentation and productivity app for contractors of every industry. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor’s entire business. By providing a consumer-grade, game-changing experience, we help contractors build trust within their company and with their users.

CompanyCam is a fun, energetic team united by our core values of Show Up, Grow Up, and Do Good. As soon as you join our team, you'll notice that we trust our employees to do what's best for our product, customers, and team members and empower them to make the right calls.

The Role

As a Customer Success Manager, Mid-Market, you’ll play a critical role in helping customers get long-term value from CompanyCam. You’ll act as a trusted partner to a portfolio of customers, guiding them through adoption, renewal, and growth. Through proactive outreach and meaningful conversations, you’ll help customers solve real problems while ensuring they fully understand how CompanyCam supports their business goals. This role is essential to reducing churn, increasing engagement, and driving expansion across our customer base. You’ll work closely with Sales, Marketing, and Product to ensure our customers feel supported at every stage of their journey.

Location: Candidates must permanently and currently reside in Lincoln, Nebraska or the surrounding metro area.

What You’ll Do

• Proactively engage with customers to monitor account health and drive successful adoption

• Educate and train customers on CompanyCam features, best practices, and new product updates

• Identify at-risk accounts and execute thoughtful retention strategies to reduce churn and downgrades

• Manage renewals by guiding customers through contract continuation and addressing concerns

• Partner with Account Managers to identify and qualify growth opportunities such as add-ons or expanded usage

• Advocate for customer needs internally while aligning with CompanyCam’s business goals

• Develop and contribute to training resources that improve customer education and product usage

The Impact You’ll Have

At CompanyCam, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us. In this role, you’ll drive impact by:

• Improving customer retention by proactively addressing risk and strengthening relationships

• Increasing product engagement and revenue through education, adoption, and expansion efforts

• Elevating the customer voice across the organization to influence better outcomes and experiences

• Showcasing customer success to help others understand the value of growing with CompanyCam

What You’ll Bring

• Experience in a customer-facing role, ideally within a SaaS environment

• Strong written and verbal communication skills with the ability to lead quality customer conversations

• Proven ability to work independently while managing a book of business

• A high level of empathy and a customer-first mindset balanced with business goals

• Strong problem-solving and strategic thinking skills

• Ability to identify trends and opportunities through customer usage and feedback

• Bachelor’s degree in Business Administration or Communications, preferred

• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.

• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Benefits & Compensation

This is a salaried position at CompanyCam. Our starting salary is $66,000 per year and is based on experience. Our average on target earnings (OTE) are around $78,000. We also offer meaningful equity and other benefits.

CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn’t align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team.