Account Manager- Ottawa

Daniels Health; Kingston; On-site; CAD 60,000 - 90,000; Full time

Job summary

Daniels Health is seeking an energetic Account Manager for the Ottawa area. This role focuses on engaging with existing customers while driving new business development within the acute care sector. The successful candidate will play a pivotal role in enhancing customer relationships, understanding client needs, and developing tailored solutions to maximize account success.

Qualifications

• Experience in account management and client relationships.
• Strong understanding of customer account strategies.
• Ability to provide ongoing education to clinical staff.

Responsibilities

• Develop and execute customer account strategies.
• Maintain relationships with key stakeholders.
• Identify upsell opportunities and ensure satisfaction levels are met.

Skills

Client Retention

Business Development

Customer Service

Project Management

Product Expertise

Job description

Our story began with a passionate idea that we could change the world.... And to be honest, we’ve never stopped believing that...

In 1986, it was a simple concept: microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.

In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...

We are looking for an energetic Account Manager to take ownership of a crucial book of business in the Ottawa area. This role offers significant growth opportunities with the current customer portfolio. The chosen candidate will be largely responsible for the existing customer base, providing exceptional customer service and engaging in new business development.

The Account Manager will play a critical role in driving maximum value within our acute care customers by focusing on client retention and account development in our rapidly growing customer base (Hospitals). The role also involves maintaining relationships with key stakeholders, identifying upsell opportunities, auditing accounts, and ensuring targets and satisfaction levels are met.

Requirements

• Support the development and execution of customer account strategies that align with key business metrics, including client retention, revenue growth, cost savings, and profitability.
• Become a trusted advisor within your portfolio by understanding client needs and aligning solutions accordingly.
• Develop a blueprint for key accounts, including contract terms, services, products, and buying groups.
• Manage projects and solve problems to drive outcomes across departments for the customer.
• Provide ongoing in-service education to clinical staff on our products and services related to safety, sustainability, efficiency, and compliance.
• Offer product expertise across our full service offering.
• Assist with waste policy capture, design, review, and annual assessments aligned with strategic goals.