Account Manager - National Accounts

The Collective; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the Contract Furniture industry is hiring an Account Manager for their National Accounts team. This role involves acting as the primary point of contact for project implementation and entails managing client relationships and ensuring project success. Successful candidates will possess strong problem-solving skills, a deep understanding of the industry, and experience in a client-focused environment.

Qualifications

• 2-3 years of experience with furniture-related sales and/or installation.
• Proven success in fast-paced client-focused roles.
• In-depth knowledge of the Contract Furniture industry.

Responsibilities

• Act as main point of contact from initial request to project completion.
• Develop timely responses for client requests.
• Site-manage installations and reconfigurations as necessary.

Skills

Problem Solving

Relationship Management

Spatial Sense

Job description

If you aspire to have client interaction and enjoy the process of working with multiple stakeholders to see the clients’ vision, come to fruition, we have just the position for you! We’re hiring for an Account Manager – National Accounts on our National Accounts team , reporting directly to our Director, National Accounts.

Job Title : Account Manager – National Accounts

Reports To : Director, National Accounts

Working on existing accounts within the National Accounts team portfolio, you will be the primary point of contact for project implementation. This includes new product requests, preparing proposals and quotations, changes to existing furniture and managing day-to-day client inquiries. You will be supported by our client services and CAD team, as well as the Director of National Accounts for product design and development, as required.

Some key functions of this role will be :

• Act as main point of contact from initial request to project completion
• Develop timely responses as required for client requests
• Implement existing standards, provide new product solutions and generate sales quotations
• Work within the National Accounts base to develop relationships with designers, architects, general contractors and PM firms
• Work closely with manufacturing partners on existing contractual accounts to fulfill obligations
• Participate in meetings with Sales, Design, and Client Representatives as necessary
• Obtain delivery and installation costs from local partners based on project geography
• Team liaison between client services and CAD as necessary, to expedite project completion and client deliverables
• Engage with CSR(s) for timely processing of orders within the project schedule and service level agreements
• Site-manage installations and reconfigurations, as necessary
• Review CAD drawings to ensure accuracy and completeness
• Participate in final walk through and create deficiency list and propose remedies / solutions where possible and as required
• Provide user instruction for all installed products
• Participate in development of RFP responses

Minimum Qualifications :

• 2-3 years of experience with furniture-related sales and / or installation experience.
• Proven success in a fast-paced client focused role; highlighting problem solving, and relationship management.
• In depth knowledge of the Contract Furniture industry.
• Ability to manage competing priorities and execute several complex projects simultaneously.
• Strong spatial sense with the ability to relay layout and planning concepts to clients and designers.
• Previous facilities management, project management and / or design experience is an asset.
• Previous experience in Commercial or Residential design is an asset.

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National Account Manager • Toronto, ON, Toronto Census Division, ON; Ontario, Canada