Account Manager (Mandatory Travel)

Scandinavian Building Services; Saskatoon; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Scandinavian Building Services in Canada is hiring an Operations Manager / Account Manager to oversee a portfolio of sites across Regina, SK and Saskatoon, SK. You will manage day-to-day operations and client relationships, ensuring service excellence while coordinating site visits and safety standards.

The role requires 2–3 years in a supervisory or managerial position, a valid driver’s license, and strong English communication.

Qualifications

• 2–3 years in a supervisory or manager role.
• Valid driver’s license in good standing.
• Strong English communication skills, both written and verbal.

Responsibilities

• Site Visits; conduct visits at store locations within your region ensuring safety and customer service standards.
• Account Management; build and maintain relationships with key clients and store managers, address issues promptly.
• People Management; oversee hourly cleaners including scheduling, hiring, training, performance and disciplinary actions.

Skills

Customer service

Team leadership

Client relations

Job description

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add an Operations Manager / Account Manager in Regina, SK and Saskatoon, SK to the Scandi Family!

You will be taking care of a mixed client portfolio of 37 sites. Travel will include Regina, Saskatoon, North Battleford, Prince Albert, Yorkton, Moose Jaw, Swift Current, Estevan, Weyburn. Business hours are Monday to Friday 6am - 2:30pm with flexibility needed as business needs fluctuate. When not on the road visiting sites you are welcome to work from the comfort of your own home.)

What's in it for you:

• Awarded one of Canada's Best Managed Companies: We're committed to a high level standard of excellence for both clients and our Scandi Family.
• Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term so we offer a tuition reimbursement program for professional development.
• Stability and Job Security: Even through tough economic times we've continued to steadily grow, and we aren't slowing down any time soon. With a strong national presence across Canada and growth into the US.
• Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family.

What your day to day looks like:

Reporting into the Regional Director you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio.

• Site Visits; Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards
• Account Management; Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times
• People Management; Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action

What you'll need to succeed:

• 2-3 years in a previous Supervisor or Manager position
• Valid driver's license in good standing
• Most important to us is strong customer service skills since this will be a client facing role
• Excellent proficiency of the English language in both written and verbal communication
• Ambitious, enthusiastic and enjoys working in a fast paced environment
• Ability to lead a team while fostering a strong team connection and collaboration
• Reliable and trustworthy with the ability to handle some high pressure stressful situations
• Willingness to learn the cleaning industry

Additional Job Details:

• Must be available 24/7 in case of emergency or client needs
• iPad, Cell Phone and Computer provided
• Company