Account Manager - Insurance Services

CSN Collision; Oakville; Remote; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager to serve as the key point of contact for major insurer accounts. This role involves addressing inquiries, monitoring escalations, and ensuring efficient communication between the insurer and the service network. With a focus on customer service and problem-solving, the ideal candidate will thrive in a dynamic environment and have opportunities for career growth. If you are passionate about the automobile repair industry and possess strong communication skills, this position offers a competitive salary and a comprehensive benefits package, making it a fantastic opportunity to advance your career.

Benefits

Competitive salary

Benefits package

Company laptop

Qualifications

• University Degree or equivalent education and experience required.
• Experience in automobile repair service environment is desirable.

Responsibilities

• Serve as key contact for insurer accounts, addressing inquiries and escalations.
• Document and monitor customer inquiries and validate payments.

Skills

Communication Skills

Problem-solving

Customer Service

Negotiation Skills

Education

University Degree

CIP Courses

Tools

MS Office

Salesforce

Job description

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with over 240 collision repair locations across Canada and 400 Worldwide.

Primary Objectives of the Role

CSN Collision is currently seeking to hire an Account Manager. This role is primarily dedicated to representing CSN’s key point of contact with the assigned account(s). This role is responsible for addressing and monitoring insurer/shop inquiries, file escalations, and investigating and updating assignment status on business management systems employed by CSN, the insurer and other partners.

Summary

The Account Manager represents the key point of contact for CSN’s largest insurer account(s). Reporting to the National Director- Insurance Services, the duties of the Account Manager position include but are not limited to the following:

• Creating efficiencies and supporting the process of assignments and information exchange between the insurer and the CSN network.
• Document, monitor and update customer/adjuster escalation inquiries.
• Validate payments to shops.
• Respond to rental vehicle inquiries.
• Support internal team(s) to implement program initiatives.
• Liaise directly with Insurance Adjustors/Call Centre staff, CSN Corporate staff, CSN shop personnel and clients as appropriate.
• Respond to communications/requests emails initiated by the insurer(s) and internal departments.
• Represent CSN and its Licensees with integrity and professionalism at industry events.

Education and Qualifications

• University Degree or equivalent education and experience.
• Willingness to complete CIP courses as directed by the employer.
• Experience in the automobile repair service environment and/or claims adjudication is desirable.

Work Environment and Requirements

• Open concept office environment.
• While this role is remote, the candidate must be based within Canada.

Travel requirements

• This role will principally be assigned to the insurer’s business location(s) and/or on-line working environment depending on applicant’s location.
• Independent travel to client locations, conferences and other industry events for up to 50% of the typical work week and annual commute.
• Other travel requirements may include overnight stay and long-haul flights.
• If you are based in GTA, ON or surrounding locations - the candidate may be expected to be in the office 2 days a week.

Other job-specific requirements

• Must have a valid Driver’s license and in good standing.
• Commercial insurance requirements.

The ideal candidate will demonstrate excellence in:

• Proficiency in MS Office and Salesforce.
• Competitive salary.
• Benefits package.
• Company laptop.
• The ability to grow, develop and manage your career path.

Career Path

As CSN continues to expand, there will be many opportunities that develop. This position will allow for the opportunity to develop a leadership role for future career opportunities.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of CSN.