Account Manager, Health & Wellness

Zeno Group; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Zeno Group seeks a collaborative Account Manager for its Health & Wellness practice. This role involves leading projects, managing client relationships, and developing integrated campaigns in a dynamic healthcare environment. Ideal candidates have extensive experience in healthcare communications and a strong understanding of the Canadian market.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Support

Generous Vacation

Tuition Assistance

Financial Coaching

Wellness Allowance

Qualifications

• 5+ years of experience in healthcare communications, ideally within a PR agency setting.
• Deep understanding of the Canadian health and pharma landscape, including regulatory considerations.

Responsibilities

• Serve as the day-to-day client contact, leading execution and collaboration across teams.
• Develop and deliver integrated PR strategies, campaigns, and content across channels.

Skills

Project Management

Writing

Collaboration

Strategic Thinking

Job description

About the Role

Zeno Group is looking for a fearless and collaborative Account Manager to join our growing Health & Wellness practice. This is an opportunity to lead impactful work across a mix of pharmaceutical, consumer health, and wellness brands, and help clients communicate with purpose in a rapidly evolving health landscape.

You’ll act as the day-to-day lead for client work, managing projects, guiding strategy, and delivering integrated campaigns that span earned, digital, social, and stakeholder engagement. You’ll work closely with clients and internal teams to turn insights into action and drive meaningful outcomes.

We’re seeking someone who understands the unique demands of Canadian healthcare communications, including the regulatory environment, and has a proven track record of navigating complex challenges with confidence. This role is also a gateway to collaborating with Zeno’s integrated, global Health & Wellness practice, offering exposure to cross-border campaigns and best-in-class thinking from around the world.

You’ll thrive in this role if you’re a strategic doer with strong writing chops, excellent project management skills, and a collaborative spirit. You bring a passion for health, a desire to mentor others, and the drive to create work that challenges the status quo.

Responsibilities

• Serve as the day-to-day client contact, leading execution, communications, and collaboration across teams
• Develop and deliver integrated PR strategies, campaigns, and content across traditional, digital, and social channels
• Lead the planning and rollout of media relations, stakeholder engagement, and advocacy programs, including work with physicians, patients, PAGs, and influencers
• Write and edit compelling materials including messaging, media kits, presentations, and digital assets
• Manage campaign timelines, budgets, suppliers, and reporting with precision
• Contribute to new business development through research, proposal writing, and pitching
• Mentor junior team members and foster a collaborative, inclusive team environment

About You

• 5+ years of experience in healthcare communications, ideally within a PR agency setting
• Deep understanding of the Canadian health and pharma landscape, including regulatory considerations
• Strong experience across pharmaceutical, medical device, and consumer health brands
• Excellent writing and content development skills; strong attention to detail
• Experience executing media relations, digital campaigns, and integrated communications
• Familiarity with stakeholder engagement including patient advocacy groups, influencers, and inter-agency partners
• Ability to work collaboratively with cross-functional teams across geographies
• Strong presentation skills and the confidence to provide strategic counsel to clients
• Experience leading or contributing to health policy or public affairs campaigns is a strong asset
• Proven ability to manage multiple projects, timelines, and stakeholders
• Demonstrated ability to mentor and develop junior talent
• Bilingualism in French is an asset

You’re bold, curious, and confident in your ability to make things happen. You don’t wait for permission to lead — you spot opportunities, act on insights, and bring forward ideas that elevate the work. You value relationships, believe in the power of collaboration, and show up every day ready to push boundaries and deliver results that matter.

About Us

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including 2025 PRovoke Canadian Agency of the Year, 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

About Our Benefits

Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with tuition assistance, life insurance and free access to a certified financial coach. And our unique Zeno Wellness program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy.