Account Manager, Engine MRO

Essential Turbines; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Job summary

Essential Turbines in Vancouver, Canada, is seeking an experienced Account Manager, Engine MRO, to support commercial and government helicopter customers from our Vancouver operation. You will be the primary contact, manage relationships, and drive growth in the aerospace engine MRO space.

The role requires strong communication, negotiation, and account planning skills, with proficiency in CRM tools and MS Office.

Qualifications

• 3+ years in account management or sales within helicopter or aerospace preferred.
• Strong communication and interpersonal skills with a customer-centric approach.
• Proficient with CRM software and MS Office; able to forecast sales and plan accounts.
• Technical aptitude with turbines or engines is a plus.

Responsibilities

• Serve as primary contact for select commercial and military accounts.
• Develop and execute account management strategies and plans.
• Respond promptly to client inquiries on services, pricing and support.
• Prepare quotes, proposals, and contracts for services and parts.
• Coordinate with internal teams to gather scope, pricing, and delivery timelines.
• Monitor revenue, retention, and key performance metrics.
• Represent ETI at industry events and client meetings.

Skills

Account management

Sales forecasting

Client relationship management

Negotiation

Education

Bachelor's degree in business or related field

Tools

Salesforce

HubSpot

Microsoft Office

Job description

Job Title: Account Manager, Engine MRO

Reports to: Director Sales & Marketing

Located: Vancouver, Canada

Department: Sales

About the Company

Our Purpose: Engines trusted to fly. Powering missions that matter.

Our Mission: We deliver disciplined, high-quality engine and component MRO (maintenance, repair and overhaul) that keeps aircraft mission-ready - combining deep expertise, reliable execution, and solutions built around our customers' operational realities.

We are climbing to PEQ Performance - Power, Expertise, Quality - the operating principle that drives everything we do. Our values define who we are:

1. Quality is Essential - we don't cut corners, we define them;
2. Customer Outcomes First - our success is measured by how well our customers operate;
3. Uncompromising Integrity - honesty, accountability, and respect in every interaction;
4. Every Engine. Every Time. - the same disciplined standard, no shortcuts, no exceptions; and
5. Built on Trust. Powered by People. - experienced teams who take ownership and stand behind their work

Essential Turbines Inc. (ETI) is a leading Engine MRO providing services across the globe. ETI operates out of facilities in Montreal, Vancouver, Malta and Phoenix, AZ. Our company specializes in the RR250 & RR300 Engines (Rolls Royce) and has special capabilities in mature engines for fighter jets. We have a global base of operators and customers, in various industries including emergency services, law enforcement, agricultural, industrial and tourism. ETI strives to be the leader in high-touch customer service, leading turn-around times and quality.

Position Overview

Essential Turbines is growing, and we are seeking an experienced Account Manager, Engine MRO to support commercial and government helicopter customers from our Vancouver operation.

The Account Manager, Engine MRO will serve as a point of contact for the assigned commercial and military accounts, ensuring exceptional service delivery, fostering long-term relationships, and driving business growth within the helicopter and aerospace industry. This role requires a blend of relationship management, technical understanding, and business acumen to meet client needs and achieve company objectives.

Key Responsibilities

• Serve as one of the primary contacts and advocate for key clients, building and maintaining strong, long-term relationships.
• Develop and execute tailored account management strategies, including account planning and customer prioritization.
• Respond promptly to client inquiries regarding services, projects, billing, and technical support to ensure satisfaction.
• Identify and pursue upselling and cross-selling opportunities for module/engine-related products and services.
• Negotiate, prepare, and execute contracts for services, equipment rentals, and special agreements.
• Prepare accurate, timely quotes and proposals for turbine services, repairs, and parts, ensuring compliance with client needs and company policies.
• Collaborate with internal teams to gather information for quoting, including scope, pricing, and delivery timelines.
• Present and explain quotes and proposals to clients, addressing questions and revising documentation as needed.
• Monitor account performance, track key metrics, and report on revenue and retention progress.
• Resolve client issues efficiently by coordinating with relevant departments to deliver timely solutions.
• Stay current on industry trends, client developments, and the competitive landscape to proactively meet client needs.
• Represent Essential Turbines at industry events, trade shows, and client meetings.
• Maintain accurate records of all account activities, communications, and agreements in CRM and internal systems.
• Assist with creating Pro-Forma / invoicing to avoid any delays in communications for receiving payment, IAW AR schedule

Qualifications

• Bachelor's degree in business or a related field (preferred).
• 3+ years of experience in account management, sales, or customer relations, ideally within the helicopter or aerospace industry.
• Strong communication, negotiation, and interpersonal skills with a customer-centric approach.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office.
• Ability to analyze account data, forecast sales, and develop strategic account plans.
• Technical aptitude or familiarity with turbines or engines is a plus.
• Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
• Willingness to travel for client meetings, site visits, and industry events as required (percentage to be determined).

Essential Turbines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.