Account Manager, Engine MRO

Essential Turbines; Vancouver; On-site; CAD 70,000 - 110,000; Full time

Job summary

Essential Turbines in Vancouver is seeking an experienced Account Manager, Engine MRO, to support commercial and government helicopter customers from our Vancouver operation.

You will manage key accounts, develop strategies, respond to inquiries, and drive growth through upsell opportunities, with travel as required. The role blends relationship management with technical understanding in the aerospace sector, offering a dynamic, client‑facing environment.

Qualifications

• Bachelor's degree in business or related field preferred.
• 3+ years in account management or sales in aerospace/helicopter industry.
• Strong communication, negotiation, and customer-centric approach.
• Experience with CRM tools (Salesforce/HubSpot) and MS Office.
• Ability to forecast sales and develop strategic account plans.
• Willingness to travel for client meetings.

Responsibilities

• Serve as primary contact for key commercial and military accounts.
• Develop and execute tailored account management strategies.
• Respond to client inquiries on services, projects, billing, and support.
• Identify upsell and cross-sell opportunities for turbine services.
• Prepare quotes and proposals for turbine services, repairs, and parts.
• Monitor account performance and report revenue and retention progress.
• Maintain CRM records of all activities and communications.

Skills

Communication

Negotiation

Interpersonal skills

Customer focus

Education

Bachelor's degree in business

Tools

Salesforce

HubSpot

Microsoft Office

Job description

Our Purpose: Engines trusted to fly. Powering missions that matter.

Our Mission:

We deliver disciplined, high-quality engine and component MRO (maintenance, repair and overhaul) that keeps aircraft mission-ready — combining deep expertise, reliable execution, and solutions built around our customers’ operational realities.

We are climbing to PEQ Performance — Power, Expertise, Quality — the operating principle that drives everything we do. Our values define who we are:

• Quality is Essential – we don’t cut corners, we define them;
• Customer Outcomes First – our success is measured by how well our customers operate;
• Uncompromising Integrity – honesty, accountability, and respect in every interaction;
• Every Engine. Every Time. – the same disciplined standard, no shortcuts, no exceptions; and
• Built on Trust. Powered by People. – experienced teams who take ownership and stand behind their work

Essential Turbines Inc. (ETI) is a leading Engine MRO providing services across the globe. ETI operates out of facilities in Montreal, Vancouver, Malta & Phoenix, AZ. Our company specializes in the RR250 & RR300 Engines (Rolls Royce) and has special capabilities in mature engines for fighter jets. We have a global base of operators and customers, in various industries including emergency services, law enforcement, agricultural, industrial and tourism. ETI strives to be the leader in high-touch customer service, leading turn‑around times and quality.

Position Overview

Essential Turbines is growing, and we are seeking an experienced Account Manager, Engine MRO to support commercial and government helicopter customers from our Vancouver operation.

The Account Manager, Engine MRO will serve as a point of contact for the assigned commercial and military accounts, ensuring exceptional service delivery, fostering long‑term relationships, and driving business growth within the helicopter and aerospace industry. This role requires a blend of relationship management, technical understanding, and business acumen to meet client needs and achieve company objectives.

Key Responsibilities

• Serve as one of the primary contacts and advocate for key clients, building and maintaining strong, long‑term relationships.
• Develop and execute tailored account management strategies, including account planning and customer prioritization.
• Respond promptly to client inquiries regarding services, projects, billing, and technical support to ensure satisfaction.
• Identify and pursue upselling and cross‑selling opportunities for module/engine-related products and services.
• Negotiate, prepare, and execute contracts for services, equipment rentals, and special agreements.
• Prepare accurate, timely quotes and proposals for turbine services, repairs, and parts, ensuring compliance with client needs and company policies.
• Collaborate with internal teams to gather information for quoting, including scope, pricing, and delivery timelines.
• Present and explain quotes and proposals to clients, addressing questions and revising documentation as needed.
• Monitor account performance, track key metrics, and report on revenue and retention progress.
• Resolve client issues efficiently by coordinating with relevant departments to deliver timely solutions.
• Stay current on industry trends, client developments, and the competitive landscape to proactively meet client needs.
• Represent Essential Turbines at industry events, trade shows, and client meetings.
• Maintain accurate records of all account activities, communications, and agreements in CRM and internal systems.
• Assist with creating Pro-Forma / invoicing to avoid any delays in communications for receiving payment, IAW AR schedule

Qualifications

• Bachelor's degree in business or a related field (preferred).
• 3+ years of experience in account management, sales, or customer relations, ideally within the helicopter or aerospace industry.
• Strong communication, negotiation, and interpersonal skills with a customer-centric approach.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office.
• Ability to analyze account data, forecast sales, and develop strategic account plans.
• Technical aptitude or familiarity with turbines or engines is a plus.
• Strong problem‑solving skills and the ability to manage multiple priorities in a fast‑paced environment.
• Willingness to travel for client meetings, site visits, and industry events as required (percentage to be determined).

Essential Turbines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.