Manager, Engine Programs Entry Into Service, Customer Service

Pratt & Whitney; Longueuil; On-site; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Pension plan

Group insurance

Career progression

Wellness program

Employee discounts

Job summary

Pratt & Whitney Canada is seeking a Manager, Engine Programs Entry Into Service, Customer Service, to lead EIS activities for upcoming engine programs in Longueuil. You will work directly with Customer Program teams, engineering, marketing and international partners to ensure customer expectations are exceeded.

You will guide training foundations, publications quality, and human-factors considerations to deliver an intuitive and reliable customer experience.

Qualifications

• Bachelor’s degree with a minimum of 8 years of pertinent experience.
• Master’s degree with a minimum of 5 years of pertinent experience.
• Field of studies: Aeronautics, Aerospace Engineering, Mechanical or Electrical Engineering.
• Strong project management skills are required.
• Good commercial and technical judgment is expected.
• Strong communication and collaboration with stakeholders are essential.

Responsibilities

• Lead entry-into-service (EIS) activities for multiple engine programs.
• Coordinate with engineering, marketing, operations and international teams.
• Prepare business cases, budgets, and executive reports.
• Provide customer-lens insights to trainings, publications and user guides.
• Drive cross-functional readiness and readiness plans for EIS.

Skills

Project management

Communication

People skills

Computer skills

Education

Bachelor’s degree

Master’s degree

Tools

PowerPoint

Excel

Word

Access

Job description

Manager, Engine Programs Entry Into Service, Customer Service

Date Posted: 2026-07-30

Country: Canada

Location: CA-QC-LONGUEUIL-J01 ~ 1000 Blvd Marie-Victorin ~ J01 BLDG

Job Title: Manager, Engine Programs Entry Into Service, Customer Service

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice

Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

This is a full-time position from Monday to Friday with flexible hours, based in Longueuil, and performed exclusively on-site.

What our expectations are

Function Description

Pratt & Whitney continues to invest in new engine technology and design for future aircraft installations. With these new strategic programs, we are writing the next chapter of engine offerings in multiple markets. This drives the need for Customer Service leadership for successful entry-into-service of these new products.

In the Entry-Into-Service (EIS) Center of Excellence (CoE), we’re implementing strategic positions to manage the preparation for Entry-into-service for all future engine product lines. This specific role will focus on ensuring customer expectations are exceeded at EIS and that all our Customer Service departments are ready to support the engines delivered into the field. The role will also focus on the technical, operational and commercial challenges of new programs, mitigation activities required prior to EIS, and impact scenarios to significant concerns.

This role will also play a key part in shaping how our customers learn, interact with, and experience our next-generation engines. As part of the EIS Center of Excellence, the selected candidate will, among other things, help strengthen our customer training foundation, elevate technical publications for clarity and usability, and incorporate human factors principles to anticipate how pilots, maintainers, and support teams will engage with new technology. This position allows the employee to flex across disciplines as program needs evolve, while helping Pratt & Whitney Canada deliver an intuitive, safe, and seamless operational experience for every customer.

We’re looking for a service engineer with experience, background and passion in project management and customer service lifecycle to help drive the entry-into-service of our new engine programs. If you are highly customer centric, enjoy a dynamic team environment and have experience in aerospace product support, then this opportunity is for you.

Organization Level

You will support the entry-into-service for multiple strategic engine programs, with limited supervision, working directly with the Customer Program teams, Customer Service subject matter experts, as well as Engineering, Marketing and various international teams to deliver a world-class experience for our existing and future customer base. It will require strong ability to lead by influence, find solutions and drive consensus between multiple stakeholders, with customer experience always at the forefront.

What your day-to-day will look like:

• Coordinate entry-into-service activities with program teams and multiple aftermarket disciplines that could include MRO facilities, service centers, mobile repair teams, part distribution, rental engines, tooling, technical publications, commercial services, warranty, part distribution, technical publications, digital technologies, product performance, advanced engine health management.
• Collaborate closely with engineering, marketing, operations and business development and subject matter experts to define, monitor, track, and influence new engine programs deliverables.
• Interface directly with partner and suppliers.
• Lead innovation activities to change the game in product and service experience.
• Use CORE methods to define efficient and standardized best practices for future product EIS
• Incorporate lessons learned and best practices into all EIS Programs
• Leverage digital technology, including AI, to enable predictive analytics, proactive and personalized support to our customers.
• Conduct simulation events to identify system gaps and to develop necessary mitigation.

• Prepare business cases and manage budget.
• Prepare reports and presentations for senior leadership.
• Maintains effective communications with key stakeholders, multidisciplinary and global team members.
• Contribute to readiness plans by highlighting user-experience gaps and supporting cross-functional teams in developing solutions that reduce friction at entry-into service.
• Support scenario-based evaluations, simulations, and real-world use-case reviews to surface subtle issues before they reach the field.
• Bring customer-lens to technical, operational and training discussions, helping translate engineering intent into clear, actionable guidance for users.

What you need to be successful:

• Bachelor’s degree with a minimum of 8 years of pertinent experience
• Master’s degree with a minimum of 5 years of pertinent experience
• Field of studies: Aeronautics, Aerospace Engineering, Mechanical or Electrical Engineering
• Strong project management skills is a key competency in this role
• Good commercial and technical judgment
• Good technical product knowledge (engines)
• Background with engine maintenance, repair or overhaul is an asset
• Previous direct customer interface is an asset
• Curiosity and strong customer-empathy mindset, with the ability to anticipate how design choices impact the people operating our engines.
• Experience or strong interest in training development, technical publications, or human-factors considerations is beneficial.
• Ability to synthesize complex technical differences into clear, customer-ready insights.
• Strong people and communication skills
• Solid computer skills (PowerPoint, Excel, Word, Access, etc.)

This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

What do we offer?

• Pension and savings plan with employer contributions
• Group insurance program
• Opportunities for advancement (career progression)
• Merit or recognition program
• Health and wellness program, including virtual health care
• Recreational and sports club
• Nearby daycares
• Transportation accessibility or public transit program and free parking

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day- just look up. Are you ready to go beyond?

The selected candidate will be required to complete a criminal background check and any applicable clearances with respect to the handling and transfer of controlled goods. Employment is conditional upon the successful completion of these checks and obtaining the required clearances. Failure to do so will result in the withdrawal of the employment offer.

RTX is an aerospace and defense company that provides advanced systems and services to commercial, military, and government customers worldwide. It includes three industry-leading businesses—Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science by imagining and delivering solutions that push the boundaries of quantum physics, electric propulsion, directed energy, hypersonics, avionics, and cybersecurity. The company, born in 2020 from the merger of Raytheon Company and the aerospace businesses of United Technologies Corporation, is headquartered in Arlington, Virginia.