Season Ticket Account Manager - Customer Service (On-Site)

Calgary Sports and Entertainment Corporation; Calgary; On-site; CAD 45,000 - 65,000; Full time

Job summary

Calgary Sports and Entertainment Corporation seeks an Account Manager, Customer Service for the Calgary Stampeders, on-site in Calgary. You will respond to customer inquiries, manage season-ticket renewals, and support game-pack administration while delivering excellent fan service.

The ideal candidate has 1–2 years of customer service experience, strong communication skills, and proficiency with Microsoft Office to manage inquiries, renewals, and events effectively.

Qualifications

• 1–2 years of customer service experience.
• Excellent telephone manner and positive attitude.
• Ability to multi-task and meet deadlines under pressure.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Address and resolve customer service inquiries and concerns, including renewals for Season Ticket Members.
• Provide administrative support for season ticket/game packs and events.
• Make outbound calls to clients and maintain positive relationships.
• Promote and sell season tickets, renewals, group tickets, and game packages.
• Attend home games and oversee Ticket Office operations as needed.

Skills

Customer service

Communication

Multitasking

Telephone manners

Microsoft Office

Education

Post-secondary degree

Tools

Microsoft Office Suite

Job description

Calgary Sports and Entertainment Corporation seeks an Account Manager, Customer Service for the Calgary Stampeders, on-site in Calgary. You will respond to customer inquiries, manage season-ticket renewals, and support game-pack administration while delivering excellent fan service.

The ideal candidate has 1–2 years of customer service experience, strong communication skills, and proficiency with Microsoft Office to manage inquiries, renewals, and events effectively.