Account Manager, Commercial Lines

Avant Insurance | Navacord; Winnipeg; On-site; CAD 65,000 - 90,000; Full time

Job summary

Avant Insurance Brokers Ltd. is seeking an Account Manager to manage a book of business, service clients professionally, and provide direction to the Account Administrator.

As an Account Manager, you will drive commercial insurance placements, lead renewal processes, and collaborate with Advisors and service teams on all client-related activities.

Qualifications

• Broad knowledge of commercial insurance and policy wording.
• Level 2 license or equivalent with relevant industry experience; CIP/CRM/CAIB pursued.
• Mentorship and team leadership ability.
• Ability to build lasting client relationships through strong communication.
• Diplomacy and business acumen focused on client experience.
• Strong analytical, problem solving, and decision-making skills.
• Proficiency with EPIC and Microsoft Office Suite.

Responsibilities

• Lead by example to drive client service excellence and strengthen relationships.
• Mentor and support account administrators and external client relations.
• Delegate, develop, and coach staff to meet timelines.
• Collaborate with Advisors and service teams on client service, marketing, and renewal.
• Communicate with Advisors on new claims and carrier responses.
• Lead renewal information gathering, pre-renewal meetings, and account planning 90 days prior.
• Maintain account documentation (quotes, binders, contracts, endorsements).
• Review coverages and risk with Advisors to determine product needs.
• Audit files to prevent E&O exposure.
• Attend prospect and client meetings with Account Executives as requested.
• Ensure accurate servicing and billing of accounts.
• Maintain EPIC workflows and stay informed on industry trends.
• Develop knowledge of related insurance products and client needs.
• Other duties as required.

Skills

Customer service

Communication

Teamwork

Problem solving

Analytical thinking

Adaptability

Mentoring

Leadership

Education

Level 2 license or equivalent

CIP

CRM

CAIB

IWS Certification (asset)

Tools

EPIC

Microsoft Office Suite

Job description

The Account Manager is responsible for managing a book of business, servicing clients in a courteous and professional manner, and working closely with the Advisor in obtaining, maintaining and expanding business. In addition, the Account Manager is responsible for providing direction to the Account Administrator.

As an Account Manager, you possess a solid understanding of Commercial Insurance and play a key role in the placement of insurance and leading the renewal process with clients. To excel, you are detail oriented, patient, conscientious, accommodating and a cooperative team worker.

What You'll Do:

• Most importantly, you will lead by example, live our values, and drive business relationships for the company by providing exceptional customer service.
• Actively engaged in supporting the growth of the company through internal team mentorship of associate and account administrators and external client relations.
• Delegate, develop, and coach the associate and account administrators to ensure timelines are being met.
• Work closely with Advisors and other service teams on all aspects of client service, marketing, and renewal while adhering to best practices and standard procedures of Avant Insurance.
• Communicate with Advisors on all incoming new claims, ensuring prompt responses from carriers, and maintain ongoing communication.
• Lead the process to acquire information for renewal, manage pre-renewal meetings, and initiate Account Planning with Advisor 90 days in advance of renewal.
• Manage account documentation promptly and accurately including routine inquiries, quotes, binders, statement of values, insurance contracts, endorsements, cancellations, etc.
• Continuously review client's coverages, exposures and loss experience and analyze risk to determine the product/service requirements in collaboration with the Advisor.
• Audit files and proactively identify and address potential issues to ensure E&O exposure prevention.
• Accompany Account Executives and Advisors to prospect and client meetings as requested.
• Ensure accurate and timely servicing and billing of accounts.
• Maintain and update EPIC and ensure workflows are followed.
• Stay informed about industry trends, market conditions, and emerging risks.
• Actively develop an increased knowledge of related insurance products and client needs.
• Other duties as required.

What you bring:

• Demonstrated breadth across commercial insurance and depth with policy wording and coverage within key industry sectors.
• Level 2 license or equivalent and relevant industry experience required: certificates, industry programs, such as CIP, CRM and CAIB or working towards. IWS Certification is considered an asset.
• Solid mentorship skills and teaming capability; the ability to lead and motivate, delegate, and rally colleagues.
• Ability to build and maintain lasting relationships with clients and key business partners communicating both verbally and in written correspondences.
• A well-defined sense of diplomacy and business acumen with a focus on customer service and overall client experience.
• Skills in analysis, problem solving, critical thinking, decision making, teamwork, communication, innovation, and adaptability.
• Advanced skills in Microsoft Office Suite and internal Broker Management Systems (EPIC).

Avant Insurance Brokers Ltd. is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.