Account Manager, Client Services Toronto, Ontario

GroupM; Toronto; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player seeks a talented Account Manager to join their dynamic Toronto team. This role is pivotal in enhancing client relationships and ensuring the smooth operation of client services. You'll be at the forefront of managing client documentation, supporting account supervisors, and collaborating with internal teams to meet client needs efficiently. With a commitment to employee growth and a vibrant workplace culture, this innovative firm offers a unique opportunity for those passionate about media and client service. If you're a proactive self-starter with strong organizational skills, this is the perfect chance to make a significant impact.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Preferential Partner Discounts

Mental Health Awareness Days

Qualifications

• 2-5 years in Media Buying/planning and/or client service.
• Strong attention to detail and polished communication skills.

Responsibilities

• Manage relationships with internal and external partners.
• Provide support to Account Supervisors or Directors.
• Create and manage documents for multiple clients.

Skills

Media Buying

Client Service

Communication Skills

Organizational Skills

Negotiation Skills

Problem Solving

Education

College or University degree in Business Administration

College or University degree in Marketing

College or University degree in Communications

Tools

Microsoft Office

Job description

GroupM is the world’s leading media investment company responsible for more than $60B in annual media investment through agencies Mindshare, EssenceMediacom, and Wavemaker. GroupM’s portfolio includes Data & Technology, Investment, and Services, all united in a vision to shape the next era of media where advertising works better for people. By leveraging all the benefits of scale, the company innovates, differentiates, and generates sustained value for our clients wherever they do business.

MISSION: People at GroupM are driven by a love of media. We strive to make advertising work better for people.

POSITION SUMMARY:

We are looking for a talented, motivated Account Manager to join our Toronto team! This candidate will contribute to the efficiency and organization of the client services team to achieve team and client service initiatives. The Account Manager owns the relationship with their assigned clients and includes the creation, delivery, and maintenance of all client-related documents/requirements. Other key aspects of the position include internal and external communication, monitoring and troubleshooting issues within the programs/documents, understanding processes and workflow, organization/multi-tasking, maximization of technology to create efficiencies, and ensuring daily client tasks and deadlines are being met.

PRIMARY RESPONSIBILITIES:

• Provide direct support to Account Supervisors or Directors.
• Assist in training and development of Account Executives and Coordinators.
• Maintain organization of internal document filing system.
• Manage relationships with internal and external partners.
• Ensure accurate production of client service support documents.
• Create, manage, and coordinate documents for multiple clients.
• Understand and execute tasks based on priority and deadlines.
• Take initiative with the collection of key resources needed for the creation of documents.
• Work closely with clients to understand their business needs.
• Provide weekly/bi-weekly account updates to senior leadership.
• Support in keeping business tracking documents updated and accurate.
• Investigate industry news and information to further enhance knowledge of the media industry.

REQUIREMENTS:

• College or University degree in a related field (Business Administration, Marketing, or Communications).
• 2-5 years in Media Buying/planning and/or client service.
• Out of Home experience is an asset.
• Interest in OOH and some Print Media is required.
• Be a proactive self-starter.
• Strong attention to detail is required.
• Polished communication and listening skills, as well as negotiating skills (internal/external).
• Strong organizational skills, with the ability to manage multiple projects at once.
• Ability to work independently (with support) and manage multiple changing priorities in a fast-paced environment.
• Proven ability to build strong internal relationships that lead to efficient task completion, open communication, constructive criticism, collaboration, conflict resolution, and overall team and company success.
• Strong interpersonal, oral, and written communication skills, with the ability to influence others effectively; well-developed facilitation/presentation skills.
• Ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals; demonstrated intellectual capabilities.
• Travel as required by client needs, referral partners, and scheduled conferences.
• Advanced PC skills, including all Microsoft Office products.

LIFE AT GROUPM

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. GroupM employees can tap into the global GroupM & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

GroupM and its affiliates wholeheartedly embrace and celebrate the values of diversity, inclusivity, and equal opportunity. Our unwavering commitment lies in assembling a team that encompasses a rich tapestry of backgrounds, perspectives, experience, and skills. As a global media agency network serving clients across the world, we recognize that our true strength lies in our inclusiveness. It is integral to our collective ability to create exceptional work. Hence, we encourage applications from all backgrounds, communities, and industries.

If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know. While we appreciate all applications received, only those candidates selected for an interview will be contacted.