Account Manager, Client Services

GroupM; Toronto; On-site; CAD 50,000 - 80,000; Full time

Job summary

An innovative firm is seeking a dedicated Account Manager to enhance client relationships and streamline client services in Toronto. This role involves managing client accounts, ensuring effective communication, and leveraging technology to improve processes. The ideal candidate will excel in organization and multitasking, contributing to the overall success of the client services team. Join a dynamic environment where your skills will directly impact client satisfaction and team efficiency.

Qualifications

• Experience in account management or client services.
• Strong organizational and multitasking abilities.

Responsibilities

• Manage relationships with assigned clients and ensure their needs are met.
• Create, deliver, and maintain client-related documents and requirements.

Skills

Client Relationship Management

Communication Skills

Organization

Multi-tasking

Problem Solving

Education

Bachelor's Degree

Job description

POSITION SUMMARY:

We are looking for a talented, motivated Account Manager to join our Toronto team! This candidate will contribute to the efficiency and organization of the client services team to achieve team and client service initiatives. The Account Manager owns the relationship with their assigned clients and includes the creation, delivery, and maintenance of all client-related documents/requirements. Other key aspects of the position include internal and external communication, monitoring and troubleshooting issues within the programs/documents, understanding processes and workflow, organization/multi-tasking, maximization of technology to create efficiencies, and ensuring daily client tasks and deadlines are being met.