Account Manager

ZGM Agency; Vancouver; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading agency in Vancouver is seeking an Account Manager to enhance client relationships and oversee project execution. You will guide clients through the brand transformation process, ensuring timely deliverables while collaborating with creative teams. With a focus on design and client satisfaction, this role is ideal for passionate individuals ready to thrive in a supportive environment.

Qualifications

• Minimum of 3 years in a client service role within a design or marketing agency.
• Familiarity with brand development and packaging design processes.
• Strong communication and organizational skills.

Responsibilities

• Act as primary point of contact for clients and manage project timelines.
• Collaborate with internal teams to develop strategies aligning with brand objectives.
• Assist with new business opportunities.

Skills

Communication Skills

Organizational Skills

Team Player

Passion for design

Education

Post-secondary degree in marketing/advertising

Tools

Asana

Job description

Account Manager

Location: Vancouver, BC (Hybrid)
Type: Full-Time
Experience Level: Mid-Level
Salary Range: $70,000–$90,000 per year (commensurate with experience)

About The Role

We’re in search of an Account Manager to guide projects and act as a go-between for client and creative teams. A sherpa to help guide clients through the sometimes scary terrain of the brand transformation process, your role is to make sure projects run smoothly and the work is delivered in a timely, efficient, and expectation-exceeding manner.

You’ll interpret and translate conversations with your client partners into insightful briefs, apply critical thinking, and provide your clients with thoughtful direction and advice. You’ll get those briefs rolling into our creative process, and you’ll own them from briefing the team through to delivering and reporting on the final results.

What You’ll Do

• Client Liaison: Act as the primary point of contact for clients, understanding their needs and translating them into actionable briefs. Clients will love you—no seriously, LOVE you. Through the awesome wins and through all of the tricky conversations. This is super important.
• Project Management: Initiate and manage every step of our strategic, creative, and production processes. Create work-back schedules and critical paths. Manage timelines, budgets, billings and deliverables to ensure projects are completed on time and within scope.
• Strategic Input: Collaborate with clients and internal teams to develop strategies that align with brand objectives. You know high-quality and on-strategy work when you see it. It’s in your bones.
• New Business: Assist with and initiate new business opportunities.
• Team Collaboration: Work closely with designers, strategists, and other team members to ensure cohesive project execution. Contribute to building a positive studio culture.
• Continuous Improvement: Gather feedback and insights to refine processes and enhance client satisfaction.

Qualifications

• Experience: minimum of 3 years in a client service role within a brand design or marketing/communications agency.
• Industry Knowledge: Familiarity with brand development and packaging design processes. Experience working with Asana or other project management tools.
• Communication Skills: Excellent verbal and written communication abilities.
• Organizational Skills: Superior organizational and time management skills with a strong attention to detail and with demonstrated ability to multi-task and set priorities.
• Team Player: Strong collaborator and a proven ability to contribute meaningfully in dynamic, creative teams.
• Passion: Genuine enthusiasm for design, the creative process and a love for all things health & wellness, food and wine.
• Education: Post-secondary degree (marketing/advertising related an asset)

Why Join Dossier?

We are a tight-knit team, passionate about supporting each other to do our very best work. We believe in building a work environment where creativity thrives—balancing the freedom to experiment and the structure to stay on track. And also keeping an inventory of snacks on hand.

This should be a no-brainer, but it’s important: We’re radically inclusive. Yes, that covers you, too. We’re committed to building a team where all identities are celebrated, and where everyone feels seen, supported, and valued.

About Dossier Creative

Dossier Creative is a brand and innovation studio based in Vancouver. For 30+ years, we’ve been creating compelling brands across food, beverage, wellness, financial and B2B sectors. Bridging design and business, we’re curious thinkers, detail lovers, and storytelling aficionados. We believe in design that’s bold and thoughtful, and business that’s grounded in human insight.

How to Apply

If you're passionate about building brands and fostering client relationships, we'd love to hear from you. Please send your resume and a brief cover letter to [e-mail].