Associate Technical Account Manager - Tech Touch (Remote, CAN)

CrowdStrike; Vancouver; Remote; CAD 68,000 - 95,000; Full time

Job summary

CrowdStrike is seeking an Associate Technical Account Manager to provide technical support and enhance customer satisfaction. This remote role requires strong problem-solving and customer service skills, with responsibilities including managing renewals and conducting health checks on customer accounts. Candidates should have a Bachelor’s Degree and experience with web technologies. The role offers a competitive salary along with a range of professional development opportunities.

Benefits

Remote-friendly work culture

Market leader in compensation and equity awards

Comprehensive wellness programs

Competitive vacation and holidays

Paid parental and adoption leaves

Professional development opportunities

Vibrant office culture

Qualifications

• Bachelor’s Degree or equivalent experience required.
• Experience with Windows Operating Systems.
• Knowledge of enterprise web technologies is a plus.

Responsibilities

• Serve as a technical contact and augment our customer support teams.
• Perform quarterly health checks and business reviews.
• Drive support cases to ensure timely resolution of issues.

Skills

Customer service

Technical problem-solving

Communication

Collaboration

Education

Bachelor’s Degree or equivalent experience

Job description

Associate Technical Account Manager - Tech Touch (Remote, CAN)

Join to apply for the Associate Technical Account Manager - Tech Touch (Remote, CAN) role at CrowdStrike

Associate Technical Account Manager - Tech Touch (Remote, CAN)

Join to apply for the Associate Technical Account Manager - Tech Touch (Remote, CAN) role at CrowdStrike

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As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About The Role

To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem- solving skills.

What You'll Do

• Serve as a technical contact and augment our customer support teams
• Participate with onboarding process
• Perform quarterly health checks and business reviews
• Participate in TAM on-call rotation (during normal business hours) helping answer customer inquiries and case escalation requests.
• Escalate customer issues to management when appropriate.
• Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
• Leverage knowledge content and systems to obtain product expertise
• Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
• Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• Drive support cases to ensure issues are being resolved in a timely manner.
  
  

What You'll Need

• Bachelor’s Degree or equivalent experience
• Experience working with Windows Operating Systems
• Knowledge of enterprise web technologies, security and cutting-edge infrastructures
• Excellent customer service skills and ability to quickly establish technical credibility with customers
• Excellent communication skills, written and verbal
• Proven problem-solving skills
• Collaborative attitude
• Commitment to customer success
  
  

Bonus Points

• Bachelor’s Degree in related field
• 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
  
  

Benefits Of Working At CrowdStrike

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified across the globe
  
  

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [e-mail] for further assistance.

CrowdStrike Canada ULC is committed to equal pay for equal work in its compensation practices. The base salary range for this position in Canada is $68,000 - $95,000 CAD per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. This is Canadian-based employment, and it is expected that all employees maintain legal entitlement to work in Canada. Applicants selected to move forward in the hiring process are subject to background checks, including but not limited to criminal record, credit, and/or reference checks.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Computer and Network Security

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