Account Supervisor

Jam CRM; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

JAM CRM in Toronto is seeking an Account Supervisor to join our team of 150+ communication experts who create outstanding work, make clients proud, and smash goals.

You will plan and manage CRM strategies, analyze multi-channel campaigns, and coordinate with creative and internal teams to keep projects on schedule. The role demands leadership, strong client management, and a proactive, detail-focused approach.

Qualifications

• 5–7 years’ experience as an Account Manager in an agency setting.
• Proven ability to juggle multiple account management projects with sharp attention to detail.
• Experience managing people.
• Strong written and oral communication skills.
• Proactive, accountable and eager to improve those around you.
• Experience using AI to speed up and improve day-to-day work.
• Willingness to work from Toronto office three days per week.

Responsibilities

• Plan, develop and manage clients’ CRM strategies.
• Analyze and optimize digital, print, DM, and SMS campaigns.
• Liaise with creative teams and internal resources to ensure projects run smoothly and on time.
• Address day-to-day client challenges and opportunities.
• Foster positive client and internal relationships.
• Project management including revisions, meetings, approvals and workback schedules.
• Experience with budgets and forecasting revenue.
• Ensure all departments have necessary information and materials in a timely manner.
• Coordinate and execute general requests in daily account operations.
• Push clients, the team and the agency in productive directions.
• Assist with challenging client requests or escalations as needed.

Skills

Account management

People management

AI integration

Communication

Project management

Detail oriented

Multitasking

Advertising passion

Job description

We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an Account Supervisor to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.

Responsibilities

• Planning, developing and managing clients’ CRMl strategies
• Analyzing and optimizing digital, print, DM, and SMS campaigns
• Liaising with creative teams and internal resources to ensure that projects are running smoothly and on time
• Liaising with client and addressing day-to-day challenges and opportunities
• Fostering positive client and internal relationships
• Project management, including creative revisions, coordination of meetings, approvals and workback schedules
• Experience with managing budgets and forecasting revenue
• Ensuring all internal departments have all necessary information, materials and elements in a timely manner
• Coordination and execution of general/miscellaneous requests in the daily running of the account
• Using your knowledge and skills to push clients, the team and the agency in the most productive direction
• Assist with challenging client requests or issue escalations as needed

Desired skills & experience

• 5 to 7 years’ experience as an Account Manager in an agency setting
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Experience managing people
• Solid understanding of deployment platforms
• Project management and/or technical ability
• Proven ability to use AI to speed up and improve your day-to-day work, with real examples you can walk us through
• Experience automating or simplifying repetitive tasks with AI is a strong asset
• Strong written and oral communication skills
• Proactive approach to account management
• Confidence without ego
• A glass-half-full type – a positive attitude takes you places
• Focused on every last detail because you get the big picture
• Eager to question things – there is opportunity in questions
• Accountable, even when that means highlighting a mistake
• Eager to make those around you better
• Always up for a challenge
• Passionate about advertising
• Thrives on multitasking

Please note, candidates are expected to work from our Toronto office three days per week.

JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at [e-mail].