Account Manager

VML South Africa; Toronto; Hybrid; CAD 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking an Account Manager to foster strong client relationships and lead marketing campaigns. In this dynamic role, you will manage project timelines and budgets, collaborate with internal teams, and deliver exceptional results. Your proactive approach and strong communication skills will help you identify growth opportunities and resolve client concerns effectively. Join a team that values creativity and collaboration, and thrive in a hybrid work environment where your contributions will drive measurable impact for clients. This is a fantastic opportunity for those looking to make a difference in a fast-paced agency setting.

Qualifications

• Experience in account management, ideally in an agency or marketing environment.
• Proficiency with project management tools like Asana or Wrike.

Responsibilities

• Build and maintain strong client relationships as a trusted advisor.
• Lead marketing campaign development and execution aligned with client goals.

Skills

Communication Skills

Project Management

Problem-Solving

Interpersonal Skills

Organizational Skills

Education

Experience in Account Management

Understanding of Marketing Principles

Tools

Asana

Wrike

Job description

Department: Client & Business Leadership

Location: Toronto, Canada

Last Updated: 4/7/2025

Requisition ID: 9752

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Account Manager

What You’ll Do

1. Building and maintaining strong client relationships, acting as a trusted advisor and primary point of contact.
2. Leading the development and execution of marketing campaigns, ensuring alignment with client goals and objectives.
3. Managing project timelines, budgets, and scopes, delivering exceptional results within agreed parameters.
4. Collaborating with internal teams, including creative, strategy, media, and production, to execute projects effectively.
5. Preparing and presenting client proposals, performance reports, and strategic recommendations.
6. Identifying and pursuing opportunities to grow client accounts, including cross-sells and upsells.
7. Monitoring industry trends and competitor activities to inform client strategies.
8. Resolving client concerns with a proactive and solution-oriented approach.

Who You Are

1. Exceptional communication and interpersonal skills, with the ability to foster trust and collaboration.
2. A proactive and detail-oriented mindset, anticipating client needs and delivering on expectations.
3. Strong organizational and project management skills, able to juggle multiple priorities effectively.
4. A team player attitude, working collaboratively while also taking initiative independently.
5. Problem-solving skills, with a knack for turning challenges into opportunities.
6. A results-driven approach, focused on delivering measurable impact for clients.
7. Adaptability and resilience, excelling in dynamic and changing situations.

What You’ll Need

1. Some experience in account management, ideally in an agency or marketing environment.
2. Proficiency with project management tools and software is very helpful (e.g., Asana, Wrike, or similar platforms).
3. Strong understanding of marketing principles, ideally with experience managing campaigns across multiple channels.
4. Ability to manage budgets, timelines, and complex projects effectively.
5. Experience analyzing campaign performance data and developing actionable insights.
6. A track record of delivering exceptional client satisfaction.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.