Account Manager

Apollo Health and Beauty Care; Toronto; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Gym Access

Dental insurance

Health insurance

Job summary

Apollo Health & Beauty Care Ltd. is seeking an Account Manager to own management of dedicated sale accounts, coordinating forecasts, inventory optimization, and high-level client service. The role involves cross-department collaboration to ensure timely communications and strong account performance.

Ideal candidates have 3–5 years in account management, experience with national retailers, and solid Excel/ERP skills. On-site in Toronto with salary range $65,000–$85,000 CAD per year.

Qualifications

• 3-5 years of account management experience.
• Experience with national retailers preferred.
• Knowledge of U.S. and Canadian retail landscape.
• Strong Excel and Office Suite skills; ERP experience.

Responsibilities

• Manage and optimize client-owned inventory with forecasting updates.
• Suggest new items for presentation based on account needs.
• Handle sample requests with Sales/Marketing support.
• Act as liaison between clients and Apollo staff.
• Respond to client inquiries across product lifecycle and shipments.
• Ensure in-stock levels are maintained and manage slow-moving products.

Skills

Account management

Forecasting

Inventory management

Vendor relations

Excel

ERP systems

Budgeting

Relationship management

Education

Post-secondary education in related field

Tools

Syspro ERP

Job description

Benefits:

• Gym Access
• Dental insurance
• Health insurance

We're Hiring!

The Account Manager is responsible for demonstrating ownership and accountability for the overall management of specific dedicated sale account(s). This includes managing all projects (new product launches, product discontinuations and formula and/or packaging transitions, as well as internal liabilities), optimizing inventory levels (at the account and internally at Apollo) and delivering an exceptional level of customer service to the client(s). As the Account Manager, you will also liaise with the sales department and provide support and guidance where needed.

Employment Type: Full-time

Working Hours: 9:00 a.m. – 5:00 p.m.

Work Arrangement: On-site

Salary Range: $65,000–$85,000

Vacation Entitlement: Two weeks

JOB RESPONSIBILITIES

• Manage and optimize client-owned inventory in collaboration with the Planning and Production departments by creating, reviewing, and updating forecasts, and communicating updates with customers.
• Suggest new items for presentation and market introduction based on individual account needs.
• Manage sample requests as needed, with support from the Sales and Marketing Coordinator.
• Liaise between specific clients and internal Apollo staff as required.
• Address, respond to, and follow up on client inquiries related to all aspects of the product lifecycle.
• Problem solves client issues and cover off portfolios of other Account Managers during vacations or absences, as initiated by the VP of Sales.
• Travel may be required.
• Address, respond to, and follow up on client inquiries regarding pre-development, first runs, artwork/sample status, and shipments, ensuring timely communication with the Sales team.
• Maximize sales of current SKUs and ensure in-stock levels are maintained at optimal levels at all times.
• Manage department liabilities for all finished goods and components by developing strategies to minimize excess inventory and rejuvenate slow-moving products.
• Research and accurately communicate category retail bid renewals to internal staff to ensure proper preparation.
• Explore cross-selling opportunities within existing formulations and packaging.
• Log data and perform transactions within the company’s ERP system.
• Manage CRF and NIF requirements within the department.
• Maintain customer sales and information portals.
• Review production and shipment statuses of designated account portfolios to ensure continuity of supply.
• Liaise with appropriate departments to mitigate risk of penalties or fees resulting from product short shipments.
• Attend weekly department meetings to stay informed on priorities and risk management.
• Report any escalated issues or concerns to the VP of Sales for immediate action.
• Perform other duties as assigned.

JOB REQUIREMENTS

• 3-5 years of experience in account management, ideally working with national retailers.
• Post-secondary education (college diploma or university degree) in a related field is preferred.
• Experience in the manufacturing industry or consumer packaged goods (CPG).
• Knowledge of the retail landscape in the United States and Canada, including vendor portals and national retailer processes.
• Analytical mindset with advanced proficiency in Microsoft Excel and overall Microsoft Office Suite; experience with ERP systems such as Syspro.
• Excellent verbal and written communication skills in English;
• Detail-oriented and highly organized, with a strong ability to manage timelines, reporting, client portals, and regular follow-ups.
• Strong problem-solving abilities and a proactive, solution-focused attitude.
• Exceptional relationship management skills, with a client-first mindset and ability to engage at multiple stakeholder levels.
• Solid financial acumen with demonstrated experience managing budgets, sales forecasting, and analyzing performance metrics.
• Experience working in global markets and collaborating with international partners or clients.
• Strong project management skills with the ability to lead projects from concept through to delivery.
• Previous experience working in contract manufacturing and navigating supply chain processes is highly preferred.

Apollo Health & Beauty Care Ltd. will ensure accommodations are available in consultation with candidates during all stages of the recruitment process. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties outlined in this job description may not be all-inclusive, and can be modified at any time if requested by management. Apollo is committed to providing accommodations for people with disabilities in all parts of the hiring process. Apollo will work with applicants to meet accommodation needs that are made known in advance.

We thank all applicants for their interest however only those meeting the minimum qualifications will be interviewed.

Vacancy Status: This posting represents an existing vacancy, and we are actively recruiting to fill this position.