Account Manager

T P; Toronto; On-site; CAD 55,000 - 63,000; Full time

Job summary

T&P, part of WPP, is a leading full-service creative and media agency seeking an Account Manager to drive multi-channel programs and client relationships. You will work directly with clients and cross-functional teams to manage production lifecycles, timelines, and budgets.

We value detail-oriented, proactive communicators who can handle multiple stakeholders and adapt in a fast-paced environment. The role emphasizes collaboration, strategy, and administrative rigor within a large, global

Qualifications

• 1-4 years of relevant ad agency or marketing environment experience.
• Experience leading projects and programs independently and with senior support.
• Proven ability to partner with studio teams and manage the client-side production lifecycle.

Responsibilities

• Lead project management and production lifecycle from brief to final asset handover.
• Serve as the primary client contact and manage relationships across teams.
• Develop estimates, secure approvals, and coordinate with finance.
• Facilitate collaboration between creative teams, internal resources and clients.
• Maintain accurate project documentation, budgets and schedules.

Skills

Project management

Client relationship management

Stakeholder management

Attention to detail

Communication skills

Multi-channel experience

Excel

PowerPoint

Word

Tools

PowerPoint

Excel

Word

Job description

T&P, part of WPP, is one of the world’s leading full service creative and media agencies, connecting talent and tech to drive growth for brands. Formed by the integration of The&Partnership and mSix&Partners, it brings together content and distribution into a single, holistic end-to-end marketing solution. Backed by WPP and WPP Media and combined with the agility of an entrepreneurial Partner-led mindset, the multi-discipline agency spans four continents with 45 offices and over $1.2 billion dollars in billings globally. As an early adopter with the first ever AI-generated TV ad for Lexus in 2018, T&P is focused on harnessing AI across all its outputs with its 1,900 people already trained on WPP’s proprietary AI platform Creative Studio, to deliver enhanced outcomes for clients.

We believe in The Power of &, connecting talent & tech to fuel brand growth. Our teams blend creative, media, experience and technology specialists from across our marketing practices. The performance mindset of these teams optimises to business outcomes in every channel, fueled by the latest innovations in AI.

Ultimately of course, we are our people. They’re the most important part of our business, so we want to make a lasting impression on them in the same way they do on us, by striving to become the most important place in their careers.

That’s why we do our best to build strong communities around them; provide the best possible opportunities for them to develop & grow; and empower them to make a difference to their clients and the world at large. Our strengths often lie in our differences, so we challenge and champion each other and our clients, to be the very best we can be.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visitWPP.com.

The Role

Our Account Managers are essential to how we work at T&P. They're passionate about understanding our clients' businesses inside and out, and they thrive on building strong, collaborative relationships both internally and with our clients.

In this role, you will be working directly with clients and a cross-functional agency team to deliver multi-channel programs of different sizes. This position encompasses project management, leading and managing agency studio output throughout the production lifecycle, leadership, and administration duties to support one of our key accounts. You have exceptional attention to detail, strong project management and problem-solving skills, and experience managing integrated projects in a fast-paced environment and a collaborative team spirit.

A glimpse into your day-to-day (and beyond)

While every day is different, you'll typically be involved in:

• Project Management & Ownership: Taking the reins on key client projects, managing all aspects of development and production from start to finish, with the support of your account team. This includes:
  • Maintaining up-to-date project status reports and leading status calls.
  • Driving the project process, including resourcing with production and creative teams.
  • Developing studio and tactical briefs.
  • Serving as the primary lead for studio output, facilitating communication between clients and internal teams to guarantee precise briefing, adherence to schedules, and high-quality asset delivery.
  • Managing and delivering asset trafficking timelines and documents.
• Client Communication & Relationship Management: Serving as the primary point of contact for clients, addressing their daily needs, building strong relationships, and ensuring seamless communication. This includes:
  • Writing and distributing detailed contact reports.
  • Developing and distributing estimates, securing approvals, and coordinating with finance.
  • A clear understanding of their process and ensure we follow it.
• Internal Collaboration & Communication: Facilitating clear communication and collaboration between creative teams, internal resources, and clients to keep projects on track.
• Financial Management: Contributing to budget management by coordinating estimates, approvals, and tracking project expenses.
• Strategic Thinking: Contributing to creative briefs and brand positioning discussions, demonstrating a deep understanding of the client's business.
• Documentation & Administration: Maintaining accurate records of client meetings, project progress, budgets, and other essential information. This also includes handling administrative tasks such as scheduling meetings and booking rooms.

Skills and Experience:

• 1-4 years of relevant ad agency or marketing environment experience.
• Experience leading projects and programs independently and collaboratively (with senior account team support).
• Proven ability to partner with studio teams, overseeing the client-side production lifecycle from initial brief to final asset handover.
• Experience managing a range of channel requirements and production needs, including social, digital, radio, print, DM and video.
• Extremely high attention to detail.
• Outstanding written and verbal communication skills.
• Highly proactive and responsive.
• Ability to manage multiple stakeholders and priorities simultaneously.
• Excellent interpersonal skills; the ability to independently manage client contacts day to day.
• Ability to establish and be in command of the administrative controls of a large scale account.
• Proficiency in managing multiple projects to tight timelines in a fast-paced environment.
• Must know your way around a spreadsheet, PowerPoint and a word doc.

The base salary for this position at the time of this posting may range from CA$55,000 to CA$63,000. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

T&P embraces and celebrates diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide creative agency that represents global clients. The more inclusive we are, the more brilliant work we can create together.