Account Executive

TBWA\\Canada; Toronto; On-site; CAD 50,000 - 60,000; Full time

Job summary

TBWA\\Canada in Toronto is seeking an Account Executive to bridge clients and internal agency teams, manage projects from brief to delivery, and ensure the highest quality work is produced on time and within budget.

You will collaborate with the Account, Creative, Strategy and Production groups, build strong client relationships, and help develop campaigns that reflect TBWA's disruption ethos across the agency network.

Qualifications

• Completed degree in Advertising, Marketing, Communications, or related field.
• 2 to 3 years in account management/agency.
• Excellent written and verbal communication.
• Detail oriented with strong organizational skills.

Responsibilities

• Keep clients up to date on projects and discuss issues and solutions.
• Ensure client requests are met promptly and with service orientation.
• Assist in obtaining client perspectives on key measures of success.
• Manage day-to-day account activities and timelines.
• Review creative/production material at each stage.

Skills

Client relationship management

Organization

Time management

Communication

Presentation skills

Proactive problem solving

Attention to detail

Team collaboration

Education

Advertising/Marketing/Communications degree

Tools

CRM experience

Microsoft Office

Job description

As an Account Executive at TBWA\\Canada, you will play a key role in bringing great ideas to life by serving as the link between our clients and internal agency teams. You will help manage projects from brief to delivery, ensuring the highest quality work is delivered in the fastest, most cost-effective manner, and to the highest standards. The Account Executive will work closely with the Account, Creative, Strategy and Production teams, and will build strong professional relationships with clients.

What You’ll Do:

Client Relationship Management

• Keep clients up to date on all projects and proactively discuss issues and solutions with them
• Ensure all client requests are met in a timely and service-oriented manner
• Assist in seeking the client’s perspective on key measures of success
• Keep all agency departments informed on client and account developments
• Stay well-informed of all client industry developments and competition
• Conduct and analyze competitive communication and prepare draft client documents for review
• Attend Client and Agency days in-person as scheduled

Project Management

• Keep Account Director/Group Account Director informed on project status
• Proactive at initiating projects internally
• Develop internal briefing documents for review by senior account team member
• Manage all day-to-day account activities, internal and external
• Play an active role in the creative development of projects
• Participate in marketing planning and assume responsibility for execution and all operational aspects of projects
• Prepare specific project documents
• Review all creative/production material at every stage
• Manage all estimates from preparation to client approval
• Analyze campaign results and prepare post-analysis for review by senior account team member
• Manage and/or assist account team members, and assist on other accounts
• Manage project timelines and coordination and communication with producers

Administrative Responsibilities

• Responsible for set-up and maintenance of account administration tools & materials: central files/server, reference materials, financials reporting etc.
• Organize weekly status meetings
• Writing contact reports, sharing key communications and next steps with clients and internal team members
• Review status and opening estimates and dockets
• Understand financial terminology and factors that can impact a project budget
• Draft agendas for client meetings

What You Bring:

• Completed degree in Advertising, Marketing, Communications, or a related field
• 2 to 3 years of experience in an account management / agency role
• Demonstrated interest and passion for communications/relationship marketing/digital
• Detail oriented with outstanding organizational, time management and multi-tasking skills in a fast-paced environment
• Proactive and independent problem solver
• Excellent written and verbal communication skills
• Strong presentation skills, both internally and with clients
• Experience working with charitable organizations or initiatives preferred
• Experience working with fast paced retail brand environments considered an asset
• Broadcast, digital, and CRM experience an asset

Who We Are:

TBWA is The Disruption® Company, a global agency collective of 10,000+ creative minds operating in over 80 countries. Named one of the World's Most Innovative Companies by Fast Company four years in a row, we are a disruptive brand experience company that uses creativity to help businesses acquire a greater share of the future.

We believe in doing the brave thing.

Doing the brave thing is about courage. It’s about never being a spectator. Speaking up with clarity and conviction and kindness. Not hedging our points-of-view with clients or each other. Saying what we think when it’s in the best interest of the idea or the people, even if it’s uncomfortable. Being willing to take smart risks. Making tough decisions without agonizing. And, being transparent and vulnerable in search of the best. This is the expectation for all of us. In turn, we commit to perpetuating a culture where bravery is rewarded and support is always within reach. TBWA\\Canada develops strategies, advertising and brand experiences for some of the world's most iconic brands, with offices in Toronto, Edmonton and Montreal.

The Company:

At TBWA\\Canada, Diversity, Equity, Inclusion, and Belonging (DEIB) are our core values. We are committed to a diverse workforce and aim to maintain an inclusive and equitable workplace where employees feel valued, respected, and supported. We welcome applicants from all backgrounds and lived experiences. If you require an accommodation during the recruitment process, please contact our Human Resources team and we would be happy to work with you to meet your needs. The salary range for this position is $50,000 - $60,000 per year. Compensation will be determined based on qualifications, relevant experience, and internal equity. This job description represents an active vacancy that we are currently hiring for.

AI Use:

TBWA\\Canada uses artificial intelligence (AI) tools to support parts of our hiring process, such as enhancing job postings and analyzing resumes. These tools assist our recruitment team but will never replace the human judgement that guides our hiring decisions. We will only contact shortlisted candidates for this role.