Account Supervisor

TBWA\\Canada; Toronto; On-site; CAD 70,000 - 80,000; Full time

Job summary

TBWA\Canada is seeking an Account Supervisor to lead the account team with thoughtful brand leadership and executional excellence. You will manage day-to-day workflow, oversee client relationships, and drive successful campaigns from concept through delivery.

The role values being driven, organized, and able to deliver great ideas efficiently and flawlessly, with a focus on strategic collaboration and accountability. Toronto-based position with competitive CAD salary.

Qualifications

• Minimum 4 years in an advertising agency with a solid foundation in digital, CRM, and mass disciplines.
• Solid foundation and understanding of the key roles and responsibilities of Account Management and a strong understanding of production.
• Experience and a strong interest in content and digital disciplines.
• Extremely organized and detail oriented, with experience managing multiple projects in a fast-paced environment.
• Strong oral and written presentation skills.
• Strong interpersonal skills, with a professional presentation.
• Degree or certificate in marketing, advertising, business, or a related field.

Responsibilities

• Keep clients up to date on all projects and proactively discuss issues and solutions with them.
• Ensure management of client expectations around timing, deliverables, and budget.
• Assist in seeking the client’s perspective on key measures of success.
• Keep all agency departments informed on client and account developments.
• Attend Client and Agency days in-person as scheduled.
• Fluency in data-driven creative, marketing personalization, campaign set-up, and executional accuracy.
• Manage and take ownership of the production and execution of client deliverables.
• Provide superior project management of day-to-day workflow.
• Provide support to client meetings, setting objectives, and actively participate in selling Agency’s position.
• Develop strategically sound briefs.
• Flawlessly drive processes through the agency.
• Collaborate and build strong relationships with colleagues.
• Work with clients to identify key challenges and opportunities to grow the account.
• Develop a deep understanding of their business, strategies, and objectives to become a trusted partner and advisor.
• Use strong creative instincts and develop superior selling skills to ensure that creative is connected to business needs.
• Accurately manage budgets, finances, and resources on job-to-job basis.
• Adaptable and able to balance asks and responsibilities.

Job description

At TBWA\\Canada, the Account Supervisor plays an integral role within the account team through dedicated thought and brand leadership, working towards executional excellence and management of the day-to-day workflow. We want someone who is driven, buttoned down, and passionate about delivering great ideas efficiently and flawlessly.

What You’ll Do:

Client Relationship Management

• Keep clients up to date on all projects and proactively discuss issues and solutions with them. Ensure management of client expectations around timing, deliverables, and budget
• Ensure all client requests are met in a timely and service-oriented manner
• Assist in seeking the client’s perspective on key measures of success
• Keep all agency departments informed on client and account developments
• Stay well-informed of all client industry developments and competition
• Attend Client and Agency days in-person as scheduled

Project Management

• Fluency in data-driven creative, marketing personalization, campaign set-up, and executional accuracy
• Manage and take ownership of the production and execution of client deliverables
• Provide superior project management of day-to-day workflow
• Provide support to client meetings, setting objectives, and actively participate in selling Agency’s position
• Develop strategically sound briefs
• Flawlessly drive processes through the agency
• Collaborate and build strong relationships with colleagues
• Work with clients to identify key challenges and opportunities to grow the account
• Develop a deep understanding of their business, strategies, and objectives to become a trusted partner and advisor
• Use strong creative instincts and develop superior selling skills to ensure that creative is connected to business needs
• Accurately manage budgets, finances, and resources on job-to-job basis
• Adaptable and able to balance asks and responsibilities

What You Bring:

• A minimum of 4 years of previous experience working in an advertising agency with a solid foundation in digital, CRM, and mass disciplines, and at least 1 year of experience as an Account Supervisor
• Solid foundation and understanding of the key roles and responsibilities of Account Management and a strong understanding of production
• Experience and a strong interest in content and digital disciplines
• Extremely organized and detail orientated, with experience managing multiple projects in a fast-paced environment
• Strong oral and written presentation skills
• Strong interpersonal skills, with a professional presentation
• Demonstrate a strong understanding of strategies and critical thinking
• Eagerness to learn and contribute to team success
• Confident in own abilities and ideas, and not afraid to provide input to the team and manage up
• Proven experience building strong relationships internally, and seen as a partner to creative and strategy to develop platform driven creative solutions
• Degree or certificate in marketing, advertising, business, or a related field

The salary range for this position is $70,000 - $80,000 (CAD). Compensation will be determined based on qualifications, relevant experience, and internal equity.

Who We Are:

TBWA is The Disruption® Company, a global agency collective of 10,000+ creative minds operating in over 80 countries. Named one of the World's Most Innovative Companies by Fast Company four years in a row, we are a disruptive brand experience company that uses creativity to help businesses acquire a greater share of the future.

We believe in doing the brave thing.

Doing the brave thing is about courage. It’s about never being a spectator. Speaking up with clarity and conviction and kindness. Not hedging our points-of-view with clients or each other. Saying what we think when it’s in the best interest of the idea or the people, even if it’s uncomfortable. Being willing to take smart risks. Making tough decisions without agonizing. And, being transparent and vulnerable in search of the best. This is the expectation for all of us. In turn, we commit to perpetuating a culture where bravery is rewarded and support is always within reach.

TBWA\\Canada develops strategies, advertising and brand experiences for some of the world's most iconic brands, with offices in Toronto, Edmonton and Montreal.

The Company:

At TBWA\\Canada, Diversity, Equity, Inclusion, and Belonging (DEIB) are our core values. We are committed to a diverse workforce and aim to maintain an inclusive and equitable workplace where employees feel valued, respected, and supported. We welcome applicants from all backgrounds and lived experiences. If you require an accommodation during the recruitment process, please contact our Human Resources team and we would be happy to work with you to meet your needs.

This job description represents an active vacancy that we are currently hiring for.

AI Use:

TBWA\\Canada uses artificial intelligence (AI) tools to support parts of our hiring process, such as enhancing job postings and analyzing resumes. These tools assist our recruitment team but will never replace the human judgement that guides our hiring decisions. We will only contact shortlisted candidates for this role.