Account Manager

Giftagram; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Giftagram is seeking a passionate Account Manager to enhance customer satisfaction and retention. This full-time role involves onboarding customers, resolving challenges, and maintaining relationships, all while thriving in a fast-paced startup environment. Join us in reinventing the art of gifting and building meaningful connections.

Qualifications

• Extreme ownership mentality.
• Excellent organizational skills in managing multiple customer accounts.
• Ability to work in a fast-paced startup environment.

Responsibilities

• Facilitate onboarding and provide product training to new customers.
• Analyze customer issues and develop solutions.
• Support order fulfillment and ensure positive customer communications.

Skills

Communication

Interpersonal skills

Problem-Solving

Customer Relationships

Data organization

Tools

Google Suite

Hubspot

Zendesk

Job description

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Co-Founder at Giftagram. Making it easy to be thoughtful

Giftagram seeks a driven, organized, and passionate Account Manager to join our Team. The ideal candidate would bring a customer-obsessed mindset to drive customer satisfaction and retention and a desire to build their business development, sales, and account management skill set. As an Account Manager, you will work closely with Business Operations to help ensure Giftagram's products and services consistently exceed customer expectations.

What You'll Do

• Customer Onboarding : Facilitate the smooth onboarding of new customers by providing them with product training, assisting with account setup, and ensuring they have all the necessary resources to get started.
• Product Knowledge : Develop a deep understanding of Giftagram’s products and services to guide customers and answer their questions accurately and effectively.
• Customer Support : Help resolve customer challenges, monitor the health of customer accounts, identify red flags, and proactively mitigate churn risks.
• Customer Experience : Work closely with the Account Management Team to help customers recognize value by supporting order fulfillment, reporting, ensuring positive and proactive communications, and supporting customer leads.
• Problem-Solving : The ability to analyze customer issues, identify root causes, and develop solutions.
• Growth Initiatives : Support account management, speaking with customers, helping to manage routine renewal flows, coordinating meetings, and executive business review meetings.Will help pull customer usage data and prep customer presentations.

Qualifications

• Extreme ownership mentality
• Excellent communication and interpersonal skills
• Experience maintaining customer relationships
• Excellent organizational skills in managing multiple customer accounts
• Ability to work in a fast-paced startup environment
• Experience working with Google Suite, Hubspot, and Zendesk is considered an asset
• Quick learner and are excited to take on challenging new projects
• Comfortable with data organization and analysis; prior experience working with spreadsheets is an asset

About Giftagram

Giftagram is reinventing the timeless art of gifting. We build and manage gifting programs that make it easy to appreciate, reward and inspire loyalty for customers and employees. Our GiftCenter platform helps companies scale gifting. Giftagram customers have access to a best-in-class curated marketplace of gifts. Relationships are at the core of our business, and we are fanatic about creating an environment of success for all of our client partners, gift vendors and employees.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Technology, Information and Internet

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