Account Manager

SafetyCo; Southwestern Ontario; On-site; CAD 58,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision Insurance

Employee Assistance Program (EAP)

Two weeks vacation to start

Paid sick days & personal time

Company shutdown between Christmas and

Tuition reimbursement

Job summary

SafetyCo, Canada’s leading integrated workplace safety partner, is seeking an Account Manager in Waterloo to bridge prospective clients and long-term relationships. You will guide organizations from their first inquiry through onboarding while identifying opportunities to deepen value and expand services.

Collaborating with Operations, Training, Marketing, and Client Success, you’ll deliver an effortless, professional client journey and drive revenue growth through relationship-based development

Qualifications

• 3+ years of experience in client onboarding, implementation, customer success, project coordination, or account management.
• Outstanding communication and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent problem-solving ability and attention to detail.
• Proficiency with Microsoft Office and CRM platforms.

Responsibilities

• Become the trusted point of contact for clients throughout their journey with SafetyCo.
• Respond promptly to client inquiries and requests.
• Coordinate onboarding for new clients, ensuring a seamless implementation experience.
• Schedule discovery meetings and ensure all client requirements are completed.
• Build strong relationships with key client stakeholders.
• Resolve issues quickly while maintaining a positive client experience.

Skills

Client onboarding

Relationship building

Organization

Problem solving

CRM proficiency

MS Office

Tools

Zoho CRM

Salesforce

HubSpot

Microsoft Office

Job description

Location[s]:

Waterloo

Job Type:

Full-Time (Monday – Friday)

Hours:

8:00-4:30 (occasional flexibility required)

Position Overview

At SafetyCo, we believe exceptional client experiences drive long-term partnerships.

As our Account Manager, you’ll be the bridge between prospective clients and long-term relationships. This role combines the best of customer success, inside sales and account management. You’ll guide organizations from their first inquiry through onboarding while identifying opportunities to deepen relationships and expand the value we provide.

You’ll work closely with our Operations, Training, Marketing, and Client Success teams to ensure every client experiences a smooth, professional journey that reflects our commitment to making workplaces safer.

This isn’t a role for someone looking to simply process requests. We’re looking for someone who is energized by building relationships, solving problems, uncovering opportunities, and creating remarkable experiences that clients remember.

Why This Role Exists

This role exists to ensure every interaction with SafetyCo feels effortless, professional, and valuable. From responding to new inquiries to supporting existing clients and identifying additional opportunities, you’ll help clients get the most from their partnership with us.

Success isn’t measured simply by answering emails or scheduling training. Success is creating clients who trust us, stay with us, and confidently recommend SafetyCo to others.

Success in the Role

Exceptional Client Experience

Every client receives timely communication, proactive support, and an experience that exceeds expectations.

Growth Through Relationships

You naturally identify opportunities to introduce additional SafetyCo services that help clients solve problems and improve workplace safety.

Seamless Client Onboarding

New clients transition smoothly from signed agreement to service delivery with clear communication and defined expectations.

Revenue Growth

Existing clients continue to purchase additional services because they trust SafetyCo and understand the value we provide.

Operational Excellence

Client information, CRM records, quotes, proposals, and onboarding activities are accurate, organized, and completed on time.

Client Retention

Clients continue partnering with SafetyCo because they receive exceptional service before, during, and after every engagement.

What You’ll Do

Client Experience

• Become the trusted point of contact for clients throughout their journey with SafetyCo
• Respond promptly to client inquiries and requests
• Coordinate onboarding for new clients, ensuring a seamless implementation experience
• Schedule discovery meetings and ensure all client requirements are completed
• Build strong relationships with key client stakeholders
• Resolve issues quickly while maintaining a positive client experience

Business Development & Growth

• Follow up on inbound leads generated through marketing campaigns
• Qualify opportunities and guide prospective clients toward the right solutions
• Prepare proposals, quotations, and service recommendations
• Identify cross-selling and upselling opportunities across SafetyCo’s full suite of services
• Re-engage dormant clients and support client retention initiatives
• Support revenue growth through exceptional relationship management rather than high-pressure sales

Reporting & Administration

• Maintain accurate CRM records and client documentation
• Track client activity, sales opportunities, and follow-up tasks
• Monitor client satisfaction and identify opportunities for improvement
• Prepare reports and insights for leadership
• Continuously improve workflows, templates, and client processes

Core Competencies

Client Obsessed

You genuinely care about creating exceptional experiences and building long-term relationships

Growth Mindset

You naturally recognize opportunities to create additional value for clients while contributing to business growth

Communication

You communicate clearly, professionally, and proactively with clients and teammates

Ownership

You take responsibility, follow through on commitments, and solve problems without waiting to be asked

Organization

You thrive in a fast-paced environment while keeping projects moving and details under control

Continuous Improvement

You constantly look for better ways to improve processes, client experiences, and team performance

What You Bring

Required

• 3+ years of experience in client onboarding, implementation, customer success, project coordination, or account management
• Outstanding communication and relationship-building skills
• Strong organizational skills with the ability to manage multiple priorities
• Excellent problem-solving ability and attention to detail
• Proficiency with Microsoft Office and CRM platforms

Preferred

• Experience in health and safety, workforce training, education, or professional services
• Knowledge of CRM platforms such as Zoho, Salesforce, or HubSpot

Compensation & Benefits

Salary

$57,500 – $70,000

Health & Wellness

We take care of our people, because you can’t look after others if you’re not looked after too.

• Comprehensive health, dental, and vision benefits
• Access to mental health resources and wellness programs that support your well‑being
• Employee Assistance Program (EAP) for confidential personal and professional support when you need it

Work-Life Balance

We believe great work happens when people actually have time to live their lives too.

• Two weeks of vacation to start, with more as you grow with us
• Paid sick days and personal time when you need it
• No regular overtime, your evenings are yours
• A full company shutdown between Christmas and New Year’s (yes, we all take the break)

Professional Development

We invest in your growth, because your future matters here.

• Ongoing access to training, learning, and development opportunities
• Tuition reimbursement to support continued education
• Coverage of approved professional memberships and industry associations
• Clear pathways for growth and advancement within the organization

Additional Perks

The little things matter too.

• Employee discounts on select products and services
• Team events, social activities, and recognition moments that actually feel fun (not forced)
• The chance to do meaningful work that genuinely improves workplace safety in communities

Company Culture

This is a place where people matter.

• A collaborative, inclusive, and supportive team environment
• Business casual dress
• A real commitment to learning, development, and helping people grow
• A workplace where ideas are welcomed, voices are heard, and contributions actually make a difference

Travel Requirements

• Occasional travel may be required for industry events, training, or trade shows.

About SafetyCo

SafetyCo is Canada’s leading integrated workplace safety partner, bringing together specialized safety companies, expert teams, and industry-leading services into one coordinated model, where we’re actively changing how workplace safety is done.

We help take the complexity out of workplace safety by making it simpler and more connected. Instead of juggling multiple providers, clients get one integrated partner for training, consulting, compliance, emergency response, occupational health, and risk management. The result is less chaos, stronger compliance, and safer workplaces that actually run better. And we do this all alongside a team of great people who genuinely enjoy what they do.