Account Manager

Safety Co; Barrie; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Two weeks vacation to start

Paid sick days

No regular overtime

Year-end company shutdown

Professional development

Tuition reimbursement

Job summary

SafetyCo in Barrie, Ontario is seeking an Account Manager to bridge client inquiries with long-term relationships. You will oversee onboarding, inside sales, and account management, guiding clients from first contact to service delivery while identifying opportunities to expand SafetyCo’s value.

You will collaborate with Operations, Training, Marketing, and Client Success to ensure a seamless, professional client journey and measurable outcomes.

Qualifications

• 3+ years in client onboarding, implementation, customer success, or account management.
• Outstanding communication and relationship-building skills.
• Strong organizational skills; ability to manage multiple priorities.
• Proficiency with Microsoft Office and CRM platforms.
• Experience in health and safety or professional services is a plus.

Responsibilities

• Serve as the primary contact for clients throughout their journey with SafetyCo.
• Respond promptly to client inquiries and requests; coordinate onboarding for new clients.
• Schedule discovery meetings; ensure client requirements are completed.
• Build and nurture relationships with key client stakeholders.
• Qualify opportunities and guide clients toward appropriate SafetyCo solutions.
• Maintain accurate CRM records and client documentation; track activities.

Skills

Client onboarding

Relationship building

Account management

Communication

Organization

Tools

Zoho CRM

Salesforce

HubSpot

Job description

Location[s]: Barrie
Job Type: Full-Time (Monday – Friday)
Hours: 8:00-4:30 (occasional flexibility required)

As our Account Manager, you’ll be the bridge between prospective clients and long-term relationships. This role combines the best of customer success, inside sales and account management. You’ll guide organizations from their first inquiry through onboarding while identifying opportunities to deepen relationships and expand the value we provide.

You’ll work closely with our Operations, Training, Marketing, and Client Success teams to ensure every client experiences a smooth, professional journey that reflects our commitment to making workplaces safer.

This isn’t a role for someone looking to simply process requests. We’re looking for someone who is energized by building relationships, solving problems, uncovering opportunities, and creating remarkable experiences that clients remember.

Why This Role Exists

This role exists to ensure every interaction with SafetyCo feels effortless, professional, and valuable. From responding to new inquiries to supporting existing clients and identifying additional opportunities, you’ll help clients get the most from their partnership with us.

Success isn’t measured simply by answering emails or scheduling training. Success is creating clients who trust us, stay with us, and confidently recommend SafetyCo to others.

Success in the Role

Success in this role means:

Exceptional Client Experience
Every client receives timely communication, proactive support, and an experience that exceeds expectations.

Growth Through Relationships
You naturally identify opportunities to introduce additional SafetyCo services that help clients solve problems and improve workplace safety.

Seamless Client Onboarding
New clients transition smoothly from signed agreement to service delivery with clear communication and defined expectations.

Revenue Growth
Existing clients continue to purchase additional services because they trust SafetyCo and understand the value we provide.

Operational Excellence
Client information, CRM records, quotes, proposals, and onboarding activities are accurate, organized, and completed on time.

Client Retention
Clients continue partnering with SafetyCo because they receive exceptional service before, during, and after every engagement.

What You’ll Do

Client Experience

• Become the trusted point of contact for clients throughout their journey with SafetyCo
• Respond promptly to client inquiries and requests
• Coordinate onboarding for new clients, ensuring a seamless implementation experience
• Schedule discovery meetings and ensure all client requirements are completed
• Build strong relationships with key client stakeholders
• Resolve issues quickly while maintaining a positive client experience

Business Development & Growth

• Follow up on inbound leads generated through marketing campaigns
• Qualify opportunities and guide prospective clients toward the right solutions
• Prepare proposals, quotations, and service recommendationsIdentify cross-selling and upselling opportunities across SafetyCo’s full suite of services
• Re-engage dormant clients and support client retention initiatives
• Support revenue growth through exceptional relationship management rather than high-pressure sales

Reporting & Administration

• Maintain accurate CRM records and client documentation
• Track client activity, sales opportunities, and follow-up tasks
• Monitor client satisfaction and identify opportunities for improvement
• Prepare reports and insights for leadershipContinuously improve workflows, templates, and client processes

Core Competencies

Client Obsessed
You genuinely care about creating exceptional experiences and building long-term relationships

Growth Mindset
You naturally recognize opportunities to create additional value for clients while contributing to business growth

Communication
You communicate clearly, professionally, and proactively with clients and teammates

Ownership
You take responsibility, follow through on commitments, and solve problems without waiting to be asked

Organization
You thrive in a fast-paced environment while keeping projects moving and details under control

Continuous Improvement
You constantly look for better ways to improve processes, client experiences, and team performance

What You Bring

Required:

• 3+ years of experience in client onboarding, implementation, customer success, project coordination, or account management
• Outstanding communication and relationship-building skills
• Strong organizational skills with the ability to manage multiple priorities
• Excellent problem-solving ability and attention to detail
• Proficiency with Microsoft Office and CRM platforms

Preferred:

• Experience in health and safety, workforce training, education, or professional services
• Knowledge of CRM platforms such as Zoho, Salesforce, or HubSpot

Health & Wellness:
We take care of our people, because you can’t look after others if you’re not looked after too.

• Access to mental health resources and wellness programs that support your well-being
• Employee Assistance Program (EAP) for confidential personal and professional support when you need it

Work-Life Balance:
We believe great work happens when people actually have time to live their lives too.

• Two weeks of vacation to start, with more as you grow with us
• Paid sick days and personal time when you need it
• No regular overtime, your evenings are yours
• A full company shutdown between Christmas and New Year’s (yes, we all take the break)

Professional Development:
We invest in your growth, because your future matters here.

• Ongoing access to training, learning, and development opportunities
• Tuition reimbursement to support continued education
• Coverage of approved professional memberships and industry associations
• Clear pathways for growth and advancement within the organization

Additional Perks:
The little things matter too.

• Employee discounts on select products and services
• Team events, social activities, and recognition moments that actually feel fun (not forced)
• The chance to do meaningful work that genuinely improves workplace safety in communities

Company Culture:
This is a place where people matter.

• A collaborative, inclusive, and supportive team environment
• Business casual dress
• A real commitment to learning, development, and helping people grow
• A workplace where ideas are welcomed, voices are heard, and contributions actually make a difference

Travel Requirements

• Occasional travel may be required for industry events, training, or trade shows.

About SafetyCo

SafetyCo is Canada’s leading integrated workplace safety partner, bringing together specialized safety companies, expert teams, and industry-leading services into one coordinated model, where we’re actively changing how workplace safety is done.

We help take the complexity out of workplace safety by making it simpler and more connected. Instead of juggling multiple providers, clients get one integrated partner for training, consulting, compliance, emergency response, occupational health, and risk management. The result is less chaos, stronger compliance, and safer workplaces that actually run better. And we do this all alongside a team of great people who genuinely enjoy what they do.

SafetyCo Partners is an &Capital portfolio Company. For further details please visit andcapital.ca