Account Manager

Donald's Fine Foods; Richmond; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Full benefits package

Company matching RRSP

Job summary

Donald’s Fine Foods on Mitchell Island is seeking a dedicated account manager to own strategic relationships with key customers. You’ll oversee account plans, pricing, margins, and forecast demand, working across Ops, FSQA, Finance, and Logistics to move the business.

Fluency in Mandarin or Cantonese is a real edge; salary range is CAD 60,000–80,000 per year with a full benefits package and RRSP matching. Reports to Sales Manager.

Qualifications

• 4 to 7 years in account management, food sales, wholesale distribution, or foodservice and retail sales
• Meat, protein, or perishable experience strongly preferred
• Fluency in Mandarin or Cantonese is a definite asset
• Reads a P&L and understands delivered cost, mix, and what a “yes” costs the plant
• Influences across Ops, FSQA, Finance, and Logistics without direct reports
• Strong negotiation, forecasting, and presentation skills; comfortable with CRM, ERP, and Microsoft Office

Responsibilities

• Run an assigned portfolio of established, complex, and strategically important accounts
• Build account plans and lead business reviews based on sales, gross profit, volume, service, and claims
• Forecast demand and align Supply Chain, Operations, and Customer Service
• Negotiate pricing, promotions, and programs within guardrails to protect margin
• Take ownership when issues arise, including service failures and overdue receivables
• Spot growth opportunities with new products, locations, and increased share of wallet

Skills

Account management

Negotiation

Forecasting

Presentation skills

Microsoft Office

Tools

CRM

ERP

MS Office

Job description

Most account manager roles are order takers with a nicer title. This one isn’t.

At DFF, Customer Service handles order entry. That frees you up to do the job that actually moves the business: owning the commercial relationship with some of our most important customers on Mitchell Island.

Many of our customers do business in Mandarin or Cantonese. If you speak either, you’ll have a real edge.

What you’ll do

• Run an assigned portfolio of established, complex, and strategically important accounts
• Build account plans and lead business reviews built on real numbers: sales, gross profit, volume, service, and claims
• Forecast demand and make sure Supply Chain, Operations, and Customer Service know what’s coming
• Negotiate pricing, promotions, and programs inside clear guardrails, and protect margin while you do it
• Take ownership when things go sideways, from service failures and claims to overdue receivables
• Spot growth: new products, new locations, more share of wallet

What we’re looking for

• 4 to 7 years in account management, food sales, wholesale distribution, or foodservice and retail sales
• Meat, protein, or perishable experience strongly preferred
• Fluency in Mandarin or Cantonese is a definite asset
• Someone who reads a P&L and understands delivered cost, mix, and what a “yes” costs the plant
• A real influencer who gets things done across Ops, FSQA, Finance, and Logistics without any of them reporting to you
• Strong negotiation, forecasting, and presentation skillsComfort with CRM, ERP, and Microsoft Office

What we offer

• Salary range of $60,000 to $80,000 per year
• Full benefits package
• Company matching RRSP
• A family owned specialty meat processor with six facilities across BC, Alberta, and Saskatchewan. You’ll be close to the product, close to the decision makers, and your work will show up in the numbers.

Reports to: Sales Manager, Mitchell Island & Domestic Accounts

Donald’s Fine Foods is an equal opportunity employer. We welcome applications from all qualified candidates and are committed to an inclusive, barrier free hiring process. Accommodation is available on request at any stage of the process. We thank all applicants for their interest; only those selected for an interview will be contacted.