Account Manager

Canadian Linen / Quebec Linge; Regina; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Canadian Linen / Québec Linge is seeking an Account Manager in Regina, SK, a full-time hybrid role combining on-site client visits with flexible work-from-home days.

You will manage and grow a portfolio of customer accounts, build strong relationships, conduct regular meetings, prepare quotes, coordinate deliveries, and monitor performance with CRM tools to ensure satisfaction and retention.

Qualifications

• Experience maintaining and growing business with existing customers.
• Proven ability to identify opportunities, prepare proposals, and close deals.
• Strong customer service focus and problem-solving skills.
• Organizational and documentation skills; manage pipelines and CRM records.
• Excellent written and verbal communication; collaborate with internal teams.
• Hybrid role with on-site Regina visits and remote work option; valid driver's license for travel.
• Proficiency with standard office software and CRM tools; prior B2B or industrial supplies experience is a plus.

Responsibilities

• Manage and grow a portfolio of customer accounts.
• Build and sustain strong customer relationships and ensure satisfaction.
• Conduct regular customer meetings; identify upsell and cross-sell opportunities.
• Prepare quotes and proposals; coordinate product/service delivery with internal teams.
• Monitor account performance; resolve service issues and support renewals.

Skills

Account management

Sales & negotiation

Customer service

CRM proficiency

Communication

Time management

Travel readiness

Education

Post-secondary education in Business/Marketing

Tools

MS Office

CRM tools

Job description

Company Description Canadian Linen / Québec Linge is one of the largest uniform, linen, and workplace supply companies in Canada, serving organizations across diverse industries nationwide. The company provides comprehensive solutions including uniforms, washroom supplies, first aid products, floor mats, mops, towels, table linens, and more to help businesses operate efficiently. Known as a strategic business partner, Canadian Linen / Québec Linge focuses on quality, service, and innovation while handling the details so customers can focus on their core operations. With over 100 years of experience and a reputation as “The People You Can Count On®,” the company offers stable, long-term career opportunities. Additional information is available at www.canadianlinen.com and www.quebec-linge.com.

Role Description The Account Manager is a full-time, hybrid role based in Regina, SK, with a mix of on-site customer visits and some work-from-home flexibility. This role is responsible for managing and growing a portfolio of customer accounts, building strong relationships, and ensuring high levels of service and satisfaction. Day-to-day tasks include conducting regular customer meetings, identifying upsell and cross-sell opportunities, preparing quotes and proposals, and coordinating product and service delivery with internal teams. The Account Manager monitors account performance, resolves service issues, handles contract renewals, and supports customer onboarding and retention initiatives. The role also involves maintaining accurate records in CRM systems, collaborating with sales and operations, and contributing to local market growth strategies.

Qualifications

• Account management and client relationship skills, including experience maintaining and growing business with existing customers.
• Sales and negotiation abilities, with a track record of identifying opportunities, preparing proposals, and closing deals.
• Customer service and problem-solving skills to address service issues, manage expectations, and ensure ongoing customer satisfaction.
• Organizational and time-management skills to plan customer visits, manage pipelines, and maintain accurate documentation and CRM records.
• Strong communication skills, both written and verbal, with the ability to present solutions and collaborate effectively with internal teams.
• Comfort working in a hybrid environment, including on-site visits in Regina, SK and remote work, with a valid driver’s license for customer travel.
• Proficiency with standard office software (e.g., MS Office) and CRM tools; previous experience in B2B services or industrial / facility supplies is an asset.
• Post-secondary education in Business, Marketing, or a related field is preferred, or equivalent combination of education and relevant work experience.