Account Manager

TalentMap; Ottawa; On-site; CAD 70,000 - 95,000; Full time

Job summary

TalentMap, based in Ottawa, is seeking an Account Manager / Partner Development Manager to nurture customer accounts and drive growth strategies. This role involves managing relationships, negotiating with partners, and ensuring customer satisfaction through effective account management. Ideal candidates will have strong consultative sales experience and a talent for strategic thinking.

Qualifications

• 3-5 years of experience in consultative sales and partner management.
• Experience selling professional services is a strong asset.
• Proficiency in Salesforce.com and CRM management.

Responsibilities

• Manage customer accounts and maintain long-term relationships.
• Negotiate commercial discussions to preserve revenue and identify growth opportunities.
• Utilize dashboards and reporting to track customer success metrics.

Skills

Interpersonal skills

Communication skills

Strategic thinking

Problem-solving

Relationship management

Time management

Tools

Salesforce.com

CRM Management

Job description

1 week ago Be among the first 25 applicants

TalentMap is an Ottawa-based organization with 25+ years of experience building world-class employee survey experiences for medium and large organizations across North America.

We are looking for an Account Manager / Partner Development Manager to achieve time-bound retention, nurturing, and growth targets for TalentMap products, services, and initiatives across our customer base. Works collaboratively with Sales and Customer Success leadership and cross-functional team members to develop and manage customer accounts. This is a unique opportunity to work with an award-winning professional services and software company.

Responsibilities

• Commit to exceeding customer expectations, maintain long-term technical and business-level relationships with your account’s primary stakeholders, take ownership of challenging customer situations, manage them effectively, and see them through to resolution.
• Negotiate and lead account-based commercial discussions on the existing partner base, working to preserve revenue and uncover gaps in the partners current needs to recommend new services and opportunities for growth.
• Account Management to TalentMap clients, serving as the main point of contact for the partner and our internal teams.
• Schedule reoccurring Customer Success calls, Quarterly / Strategic / Executive business reviews or conduct outreach to engage with customers in need of a call, use these meetings to understand their goals, highlight value, flag opportunities for growth, align resources and address both technical & business roadblocks to achieve their desired outcomes.
• Utilize dashboards and reporting to track customer success metrics, account health & engagement scores to grow the relationship, drive increased account engagement and target potential risk within the base.
• Flag and action risk indicators as well as owning and defusing challenging customer situations, should they arise while turning them into an opportunity for positive outcomes & increased customer loyalty.
• Create opportunities for customer advocacy, such as success stories, case studies and referenceable advocates, as well as explore and recommend ways to improve customer satisfaction and raise customer advocacy (NPS).
• CRM Management

Desired Skills

• Minimum of 3-5 years of experience in consultative sales with several years in partner management, channel sales, or business development.
• Experience selling professional services considered a strong asset
• Strong interpersonal and communication skills, both verbal and written.
• Strong listening and presentation skills
• Ability to build and maintain relationships with key stakeholders.
• Experience working with CRM
• Excellent strategic thinking and problem-solving abilities.
• Proficiency in Salesforce.com
• Ability to multi-task, prioritize, and manage time effectively
• Growth Mindset - Self-motivated and results-oriented.
• Ability to work independently and as part of a team.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Human Resources Services

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